Catalog & Content Operations Lead

Catalog & Content Operations Lead

About the job

Fresh Prints is about to go through the biggest catalog shift in company history. We've always sold custom apparel to groups - chapters, teams, clubs. That's changing: we're building a catalog where every product and design has its own shoppable page, so anyone can browse and buy directly, the way you'd shop at any other ecommerce store. Over the next year, our catalog will grow roughly 100x, from a few hundred listings to tens of thousands of individual product pages.

Someone has to build what makes that catalog possible: the publishing pipeline, the QA process, and a team of three that can run it well without you standing over their shoulder. This isn't a maintenance job. Nobody here has run a catalog at this scale before, so a lot of what you build in the first few months won't have a template to follow — you'd be building the foundation for a 100x scale-up from close to day one, and a year from now, you'll have a genuinely rare story to tell about what you built and when.

We're looking for someone who can lead a small team, own a production calendar, and hold a real quality bar under pressure, who also happens to be technical enough to get hands-on with a CMS when something needs fixing. If building the system behind a company's next stage of growth sounds like the kind of problem you want to solve, please apply.

You'll own our product catalog, our QA process, and the team of three that grows with it. Build the systems now, and a year from now your team is running most of it without you, while you're already onto the next big problem.

What You'll Own

Team Leadership & Coaching

Manage and mentor a team of three, setting clear expectations for quality, pace, and ownership

Delegate real ownership to your team rather than staying the single point of failure for every workflow

Know the difference between a capacity problem, a process problem, and a performance problem, and address each the right way

Project & Production Management

Own the production calendar across launches, campaigns, catalog updates, and ad hoc requests

Turn incoming requests into scope, owners, deadlines, and QA checkpoints

Forecast your team's capacity, flag conflicts before a deadline is at risk, and negotiate scope when priorities collide instead of letting the team silently absorb an impossible workload

Asset & Catalog Quality

Own product publishing across every product line, with accurate metadata and imagery before anything goes live

Design and scale the QA process that catches errors before they reach the live site as the catalog grows toward tens of thousands of listings

Document workflows clearly enough that the team doesn't depend on any one person's memory

Cross-Functional Coordination

Be the one who keeps product work moving across departments on schedule, with risk flagged early and a clear path forward whenever something's blocked

Who You Are

You love building systems. You can turn an ad hoc process into something documented and repeatable that the whole team can run.

You're scrappy under pressure. You'll sketch out a tracker on the spot or jump into the work yourself rather than let something slip while you wait for the perfect tool.