Fingerprint

Strategic Customer Success Engineer - US

Undisclosed

Remote. The employer does not say where candidates may be based.

Location not stated

Employer listed it 4 weeks ago · Added 4 weeks ago

Been open since 4 weeks ago, still being checked, but it has been live a while.

Salary

$140,000 to $190,000

Location

Location not stated

Timezone

Not stated

Contract

Full-time

Experience

Senior

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Location Preference: Remote anywhere in the US
Contract: Not mentioned in the advert
Experience asked for: 10+ years of experience in a customer success, professional services, or solutions engineering role, preferably within a SaaS or enterprise software environment with a focus on large accounts.
Pay: Because this role is open across the United States and can be based anywhere our team members work from, the salary range reflects that geographic breadth: $140,000 - $190,000 USD (OTE $168,000 - $228,000).

Remote flexibility

Undisclosed

The listing is advertised as remote but does not state which countries or regions candidates may work from.

Why this role is Undisclosed

We only label a role Work from anywhere, Region restricted or Work from home when the employer's own wording says so. We checked this advert under our current rules and found no country or region eligibility requirement in it. We don't guess, so it stays Undisclosed until the employer publishes enough location information. Here is exactly what the advert left out.

Countries you can work from: Not stated. The advert only gives "Remote", which names no country you must live in.
Whether the work is remote: Confirmed by the employer: "Fingerprint is a globally dispersed, 100% remote company."
Working hours: Not stated. No timezone overlap or set hours are mentioned, so assume nothing either way.

Worth a look all the same. Missing wording is usually a rushed job posting rather than a closed door, so ask where you can be based in your first message, before you write a tailored application.

What the employer says

Source listing states candidate location: "Remote"

What Nomaders makes of it

No residency or region requirement found in the job description
Check with the employer before assuming you can work from abroad

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a nice-to-have

“Strong SQL skills; PostgreSQL experience preferred.”
“Experience with at least one of our supported SDK languages (Go, Node.js, Python, PHP, C#, Java) is preferred”

Questions worth asking: Nomaders interpretation

The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Fingerprint empowers enterprises to detect and stop online fraud with the world’s most accurate device intelligence. We lead our industry with bleeding-edge identification capabilities and work on turning new ideas and discoveries in the fraud detection space into reality. Our customers range from innovative startups to leading enterprise companies, including Plaid, Dropbox, and Booking.com.

Fingerprint is a globally dispersed, 100% remote company. We were named on on the 2026 Forbes Best Startup Employers list and ranked #803 on the 2026 Inc. 5000 list of America’s fastest-growing private companies.

We have raised $77M and are backed by Craft Ventures ( Tesla, Facebook, Airbnb ), Nexus Venture Partners ( Postman , Apollo.io, MinIO , Druva) and Uncorrelated Ventures ( Redis, Rollbar, Gradle ).

Location Preference: Remote anywhere in the US

About The Role:

We are seeking an experienced and dynamic Strategic Customer Success Engineer to join our team. In this role, you will be the technical point of contact for our enterprise customers, ensuring they receive maximum value from our products and services. You will collaborate closely with our Customer Success Managers, Sales, Product, and Engineer teams to deliver tailored solutions that meet the unique needs of our most strategic clients. Your ability to understand customer challenges, provide technical guidance, and drive successful product adoption will be critical to the long-term success of our customers and our company.

Responsibilities:

Technical Expertise: Act as the primary technical resource for our largest customers, providing expert guidance on the deployment, integration, and optimization of our products.

Customer Onboarding: Lead the technical onboarding process for new strategic customers, ensuring a smooth and efficient setup that meets their specific requirements and goals.

Ongoing Support: Provide ongoing technical support and troubleshooting to enterprise clients, addressing their concerns promptly and effectively.

Customer Advocacy: Serve as the voice of the customer within the company, advocating for their needs and working with internal teams to ensure customer satisfaction.

Product Adoption: Partner with clients to align Fingerprint’s roadmap with their priorities while driving broader adoption of our capabilities. Capture feedback on performance and feature needs, collaborating with product and engineering teams to shape direction and deliver long-term impact for both sides.

Relationship Management: Build and maintain strong relationships with key technical and business stakeholders within enterprise accounts, driving thought leadership and acting as a trusted advisor and strategic partner.

Reporting: Monitor and analyze customer health metrics and usage data, leveraging visualization tools to distill insights. Create reports that highlight trends, risks, and opportunities, and translate findings into actionable recommendations that help clients and internal teams achieve their goals.

Travel: Minimal travel to visit customers on site expected.

Qualifications:

10+ years of experience in a customer success, professional services, or solutions engineering role, preferably within a SaaS or enterprise software environment with a focus on large accounts.

Strong hands-on JavaScript experience in a professional environment, especially in debugging or building integrations

Experience working with RESTful APIs and other web services

Strong SQL skills; PostgreSQL experience preferred. It's used regularly to debug issues and to surface insights into customer usage and integration behavior

Familiarity with software development lifecycles and modern API architectures

Experience with at least one of our supported SDK languages (Go, Node.js, Python, PHP, C#, Java) is preferred

Bonus: experience deploying serverless functions or working with cloud platforms like Cloudflare Workers or AWS Lambda, especially in the context of API integrations

Exceptional troubleshooting skills with the ability to diagnose and resolve complex technical issues independently.

Requirements

·10+ years of experience in a customer success, professional services, or solutions engineering role, preferably within a SaaS or enterprise software environment with a focus on large accounts.
·Strong hands-on JavaScript experience in a professional environment, especially in debugging or building integrations
·Experience working with RESTful APIs and other web services
·Strong SQL skills; PostgreSQL experience preferred. It's used regularly to debug issues and to surface insights into customer usage and integration behavior
·Familiarity with software development lifecycles and modern API architectures

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, undisclosed, matches where you plan to live and work.
2Tailor your CV to the role at Fingerprint, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 28d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

$140,000 to $190,000 · You'll be taken to the employer's careers page.