Fingerprint
More roles at FingerprintSenior Customer Success Manager - EMEA
Remote. The employer does not say where candidates may be based.
Location not stated
Employer listed it 11 days ago · Added 5 weeks ago
Been open since 5 weeks ago, still being checked, but it has been live a while.
Salary
$59,000 to $105,000
Location
Location not stated
Work style
Async
Contract
Full-time
Experience
Senior
Category
Customer Support
Stated by the employer in the job description
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Comfortable operating in a fully remote, async-first environment
- Where you can work from
Location Preference: Remote, anywhere in the EMEA region
- Contract
- Not mentioned in the advert
- Experience asked for
6-10 years experience in a Mid-Market/Enterprise Customer Success Manager role
- Pay
Compensation & Transparency
Remote flexibility
Undisclosed
The listing is advertised as remote but does not state which countries or regions candidates may work from.
Why this role is Undisclosed
We only label a role Work from anywhere, Region restricted or Work from home when the employer's own wording says so. We checked this advert under our current rules and found no country or region eligibility requirement in it. We don't guess, so it stays Undisclosed until the employer publishes enough location information. Here is exactly what the advert left out.
- Countries you can work from: Not stated. The advert only gives "Remote", which names no country you must live in.
- Whether the work is remote: Confirmed by the employer: "Fingerprint is a globally dispersed, 100% remote company."
- Working hours: Stated: Async.
Worth a look all the same. Missing wording is usually a rushed job posting rather than a closed door, so ask where you can be based in your first message, before you write a tailored application.
What the employer says
- Source listing states candidate location: "Remote"
What Nomaders makes of it
- No residency or region requirement found in the job description
- Check with the employer before assuming you can work from abroad
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a nice-to-have
- “B2B SaaS, tech, and/or cybersecurity industry experience highly preferred”
- “Proficiency utilizing AI to increase efficiency of day to day tasks (ideally Claude and Gemini)”
Questions worth asking: Nomaders interpretation
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Fingerprint empowers enterprises to detect and stop online fraud with the world’s most accurate device intelligence. We lead our industry with bleeding-edge identification capabilities and work on turning new ideas and discoveries in the fraud detection space into reality. Our customers range from innovative startups to leading enterprise companies, including Plaid, Dropbox, and Booking.com.
Fingerprint is a globally dispersed, 100% remote company. We were named on on the 2026 Forbes Best Startup Employers list and ranked #803 on the 2026 Inc. 5000 list of America’s fastest-growing private companies.
We have raised $77M and are backed by Craft Ventures ( Tesla, Facebook, Airbnb ), Nexus Venture Partners ( Postman , Apollo.io, MinIO , Druva) and Uncorrelated Ventures ( Redis, Rollbar, Gradle ).
Location Preference: Remote, anywhere in the EMEA region
About The Role:
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering our customers to achieve their goals. The Senior Customer Success Manager acts as a trusted advisor for a variety of customers who represent various industries. You will support them on their journey to successfully onboard, increase user adoption and ultimately ensure a positive renewal outcome.
Responsibilities:
Lead the transition from contract signature to implementation through to go-live
Proactively manage a portfolio of clients, ensuring value realization and satisfaction with the product is achieved
Conduct regular meetings including integration reviews, quarterly business review, and onsite meetings with clients to make recommendations and highlight successes
Work closely with Customer Success Engineer, a support team, and product managers to resolve implementation issues, bugs, and feature requests
Initiate conversations to uncover additional uses for Fingerprint as upsell and cross-sell motions
Actively monitor the health of your client portfolio, identifying risks and managing escalations
Drive renewals with executive level stakeholders, day-to-day contacts, and procurement teams
Create and execute a success plan to achieve 120% NRR and 90% GRR within your book of business
Maintain up to date records in Salesforce and Planhat, providing feedback to help the CS team processes scale
Travel may be required
Qualifications:
6-10 years experience in a Mid-Market/Enterprise Customer Success Manager role
B2B SaaS, tech, and/or cybersecurity industry experience highly preferred
Experience handling the full customer journey from onboarding to renewals; cross-sell and upsell experience is a huge plus!
Experience working in a Customer Success Platform (ie. Gainsight, Planhat, etc.), Zendesk, and Salesforce preferred
Comfortable operating in a fully remote, async-first environment
Proficiency utilizing AI to increase efficiency of day to day tasks (ideally Claude and Gemini)
Requirements
- ·6-10 years experience in a Mid-Market/Enterprise Customer Success Manager role
- ·B2B SaaS, tech, and/or cybersecurity industry experience highly preferred
- ·Experience handling the full customer journey from onboarding to renewals; cross-sell and upsell experience is a huge plus!
- ·Experience working in a Customer Success Platform (ie. Gainsight, Planhat, etc.), Zendesk, and Salesforce preferred
- ·Comfortable operating in a fully remote, async-first environment
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, undisclosed, matches where you plan to live and work.
- 2Tailor your CV to the role at Fingerprint, mentioning your remote working experience and working hours (Async).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1mo ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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