FamilyWell Health
IT Systems Administrator
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 2 days ago · Added yesterday
First listed 2 days ago.
Salary
$80,000 to $104,000
Location
United States only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Operations
Stated by the employer in the job description
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote, United States - Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
FamilyWell is scaling headcount, device fleet, and vendor relationships fast enough that IT operations needs a dedicated in-house owner. We're hiring an IT Systems Administrator to be the accountable internal owner of day-to-day IT: device lifecycle and provisioning, access management for new hires and departures, Google Workspace administration, and holding our managed service provider (MSP) accountable to a clear weekly scorecard. You'll be the person who actually knows where things stand — tickets, SLAs, patch compliance, device inventory — rather than us finding out status through ad hoc check-ins.
Key Responsibilities & Duties
Own access provisioning and deprovisioning for all new hires and departures, tied directly to HR onboarding/offboarding dates. This includes provisioning for Google, Slack, Healthie, Spruce, and the Registry.
Administer Google Workspace (admin console, SSO, and the planned DLP/Vault upgrade).
Manage FamilyWell's day-to-day relationship with our MSP/IT vendor: laptop procurement, deployment, and lifecycle; Tier 1 help desk escalations; network IT infrastructure.
Provider Tier 1 support for FamilyWell applications including Healthie (EHR), Spruce (Phone/Text), Registry, Google, and Slack.
Hold the MSP accountable to a weekly scorecard: ticket volume by category, SLA performance, aging tickets, patch/update compliance, endpoint security (AV/EDR, MDM enrollment) status, and onboarding/offboarding turnaround.
Maintain company asset inventory (adds, removes, reassignments) and coordinate laptop deployment for all W2 employees.
Support SSO and password manager rollout in partnership with the Security & Compliance Manager and Head of Product Operations.
Partner with the Security & Compliance Manager on MDM/BYOD compliance tracking and endpoint security status.
Help centralize and clean up cross-system onboarding (Google, Proofpoint, Healthie account creation sequencing) to remove current manual coordination gaps.
Escalate SLA breaches, unresolved vulnerabilities, or vendor performance issues rather than letting them go unflagged.
Minimum Qualifications
2–5+ years of experience in IT systems administration, corporate IT, or technical help desk roles.
Hands-on experience administering Google Workspace (or a comparable environment) — user provisioning, SSO, basic security settings.
Experience managing or closely coordinating with an outsourced MSP or IT vendor.
Comfortable owning a device fleet: procurement, deployment, lifecycle tracking, and inventory management.
Detail-oriented, with strong documentation habits (checklists, inventories, ticket tracking).
Ability to work independently in a fast-paced, remote startup environment and communicate clearly with both technical and non-technical stakeholders.
Nice-to-Haves
Familiarity with MDM tools (e.g., Microsoft Intune, Jamf) and BYOD device compliance programs.
Experience holding an MSP or vendor to SLA-based accountability (scorecards, dashboards, escalation paths).
Exposure to HIPAA or other regulated-industry IT environments.
Experience supporting a company through a security certification effort (SOC2, HITRUST) or MDM/security tooling rollout.
Requirements
- ·2–5+ years of experience in IT systems administration, corporate IT, or technical help desk roles.
- ·Hands-on experience administering Google Workspace (or a comparable environment) — user provisioning, SSO, basic security settings.
- ·Experience managing or closely coordinating with an outsourced MSP or IT vendor.
- ·Comfortable owning a device fleet: procurement, deployment, lifecycle tracking, and inventory management.
- ·Detail-oriented, with strong documentation habits (checklists, inventories, ticket tracking).
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at FamilyWell Health, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 2d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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