IT Engineer

About Ethos

Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.

About the role

As an IT Engineer, you'll lead the design and evolution of our cloud-first IT environment, building scalable, secure, and highly efficient systems that support the entire organization. You’ll partner closely with cross-functional teams to implement modern IT solutions, strengthen security posture, and drive operational excellence through automation and thoughtful system design. We value proactive problem solving, technical leadership, and a security-first approach, and you’ll play a key role in shaping our internal standards, frameworks, and IT strategy.

Duties and Responsibilities:

Design, implement, and manage a fully cloud-based IT environment, ensuring high availability, scalability, and security across a range of SaaS platforms

Apply a security-first mindset to all systems and processes, partnering cross-functionally to strengthen access controls, device posture, and overall risk mitigation

Identify and implement automation opportunities to eliminate manual workflows and improve efficiency across IT operations

Serve as a technical leader and mentor, providing guidance, sharing knowledge, and promoting best practices within the IT team

Lead cross-functional IT projects from planning through execution, ensuring timely delivery and high-quality outcomes

Collaborate with stakeholders across the organization to understand business needs and deliver scalable, effective IT solutions

Evaluate, recommend, and implement new tools and technologies to continuously enhance the IT ecosystem

Design and build AI-powered agents and bots that automate IT workflows, while proactively identifying new opportunities for agentic automation across IT operations

Develop and maintain clear documentation, runbooks, and standards to support operational excellence and scalability

Oversee the administration and continuous improvement of email and collaboration platforms (e.g., Google Workspace, Proofpoint), with a focus on security and deliverability

Act as a senior escalation point for complex IT issues, conducting deep root cause analysis and implementing long-term solutions

Dedicate up to 20% of time to handling escalated support tickets and supporting new hire onboarding, ensuring timely resolution and a seamless employee experience

Qualifications and Skills:

5+ years of experience in IT Engineering, Systems Administration, or a related role in a cloud-first environment

Proven experience managing and supporting SaaS-based IT infrastructure at scale

Security-first mindset with hands-on experience applying security best practices across IT systems and processes

Experience managing and supporting macOS and Windows endpoints in a modern device management environment

Deep expertise in Google Workspace administration, with a strong focus on Gmail/email management, including routing, security, and deliverability

Hands-on experience managing email security platforms such as Proofpoint (or equivalent)