Associate Account Manager | Luma | Central US

Our Why At Dotmatics

At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express, LabArchives, NQuery, EasyPanel, SoftGenetics and Virscidian.

We have a vision for a new Lab of the Future that will change the future of scientific research.

We have created the world’s most comprehensive digital science platform – best-of-breed software applications already used by more than 2 million scientists, together in a single ecosystem united by a powerful, flexible enterprise data platform. This is not flat data buried away in digital graveyards. This is dynamic, multi-dimensional decision-making.

Scientific enterprises need a new level of effectiveness to achieve tomorrow’s breakthroughs. Illness will not wait. The biosphere will not wait. We are tireless in our vision, because the time for innovation is now.

Shaping the Future of Science At Dotmatics

Our global team of more than 800 colleagues are dedicated to supporting our customers in over 180 countries. Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live.

You’ll join a collaborative, global team pushing the boundaries of scientific innovation. Your ideas and efforts will have a tangible impact, accelerating scientific progress and discovery. We offer a dynamic, remote-friendly environment that fosters high integrity and collaboration, empowering you to excel. Dotmatics is a company built by scientists, for scientists. Combined, we are now the world’s largest cloud-based scientific research R&D platform. We need your help to keep growing and pioneering the future.

We are Science Driven. We are Customer Centric. We are Better Together.

What do we need

We are seeking an Associate Account Manager to own the health, retention, and growth of an assigned book of Luma customer accounts. This is a hybrid role that blends renewal ownership with proactive account management: you will manage the full renewal cycle for your named accounts while also identifying and closing expansion opportunities with departmental buyers and smaller research teams. You will work in close partnership with Strategic Account Executives, Customer Success, and the broader sales organization to ensure every customer renews, adopts, and grows with Dotmatics.

This role is for you if you want a defined path from account support and renewal ownership toward a full-cycle Account Executive career, and you can bring enough scientific fluency to speak credibly with bench researchers, lab managers, and departmental decision-makers.

This position requires travel 30%+ for customer meetings, QBRs, and account management activities

In this role you will get to :

Expansion & Independent Sales Ownership

Identify and pursue expansion opportunities within existing accounts, including new departments, additional seats, and adjacent Luma products

Own the full sales cycle for small to mid-sized expansion opportunities within named accounts (typically <$50K ARR)

Conduct needs assessments, build business cases, and deliver compelling proposals for both renewal and expansion motions

Achieve or exceed quarterly and annual retention and expansion quotas

Work with WW Renewals, where relevant, to ensure renewals are tracked and actioned prior to renewal notice

Collaborate with WW Renewals, where relevant, to proactively share account health, Stakeholder feedback and at risk accounts to support the renewals process

Customer Engagement

Build and maintain strong relationships with scientific researchers, lab managers, and departmental decision-makers

Understand customer workflows, pain points, and scientific objectives well enough to speak credibly about ELN, LIMS, cheminformatics, bioinformatics, and data visualization challenges