Dotmatics

Director, Professional Services (North America) | Luma

Work from home

Remote role where the employee must remain based in a particular country.

United States only

Employer listed it 2 weeks ago · Found 5h ago

Been open since 2 weeks ago, still being checked, but it has been live a while.

Salary

$168,313 to $227,718

Location

United States only

Timezone

US East

Contract

Full-time

Experience

Lead

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote - USA"

What Nomaders makes of it

Residency required in United States
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

Our Why At Dotmatics

At Dotmatics, a Siemens company, we believe science, data, and decision-making must be deeply intertwined for innovation to thrive. Our Portfolio includes Luma, LumaLab Connect, ELN Platform, Graphpad Prism, Geneious, SnapGene, Protein Metrics, OMIQ, FCS Express, LabArchives, NQuery, EasyPanel, SoftGenetics and Virscidian.

We have a vision for a new Lab of the Future that will change the future of scientific research.

We have created the world’s most comprehensive digital science platform – best-of-breed software applications already used by more than 2 million scientists, together in a single ecosystem united by a powerful, flexible enterprise data platform. This is not flat data buried away in digital graveyards. This is dynamic, multi-dimensional decision-making.

Scientific enterprises need a new level of effectiveness to achieve tomorrow’s breakthroughs. Illness will not wait. The biosphere will not wait. We are tireless in our vision, because the time for innovation is now.

Shaping the Future of Science At Dotmatics

Our global team of more than 800 colleagues are dedicated to supporting our customers in over 180 countries. Together, with our scientific community of users, we accelerate scientific innovation in order to make the world a healthier, cleaner, and safer place to live.

You’ll join a collaborative, global team pushing the boundaries of scientific innovation. Your ideas and efforts will have a tangible impact, accelerating scientific progress and discovery. We offer a dynamic, remote-friendly environment that fosters high integrity and collaboration, empowering you to excel. Dotmatics is a company built by scientists, for scientists. Combined, we are now the world’s largest cloud-based scientific research R&D platform. We need your help to keep growing and pioneering the future.

We are Science Driven. We are Customer Centric. We are Better Together.

What do we need

We are seeking a Director, Professional Services to lead our NAM (North America) Platform Services organisation and drive delivery excellence across our scientific software portfolio. Reporting to the VP, Global Professional Services, you will lead the regional delivery organisation through a management layer, initially comprising Application Scientist Managers and a Mexico Services Manager responsible for both direct hires.

You will be accountable for regional delivery execution, commercial performance, customer governance, organisational capability and delivery excellence across NAM, while helping shape the evolution of Professional Services as we continue our transition to Luma. This is a regional business leadership role with accountability for services revenue, utilisation, margin, forecasting, delivery quality, customer outcomes and people leadership.

In this role you will,

Lead the NAM Services Organisation

Lead and develop a high performing management team across scientific implementation and regional delivery.

Build a culture of accountability, collaboration and continuous improvement.

Develop an organisation capable of supporting both established Platform implementations and next generation Luma solutions.

Build management capability and succession across the region.

Lead offshore resources

Drive Commercial Performance

Own regional services bookings, revenue, utilisation, margin, forecasting and delivery predictability.

Partner with Sales, PreSales, Support and Customer Success to shape, scope and govern services engagements.

Ensure strong commercial discipline across Statements of Work, change control, financial management and resource planning.

Identify delivery risks early and drive practical mitigation plans.

Requirements

·Significant leadership experience within Professional Services, consulting or enterprise software delivery.
·Experience leading managers and building high performing regional organisations.
·Ownership of commercial metrics including revenue, utilisation, margin, forecasting and capacity planning.
·Experience leading complex customer implementations and executive governance.
·Strong understanding of Statements of Work, project governance, scope management and change control.

Benefits

·Company-paid Life and Disability Insurance
·401k Retirement Plan (with 4% company match; immediate vesting)
·Flexible Time off Plan (for US exempt employees)
·$168,313 — $227,718 USD
·Research shows us the confidence gap and imposter syndrome can get in the way of meeting outstanding candidates, so please don’t hesitate to apply — we’d love to hear from you.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Dotmatics, mentioning your remote working experience and working hours (US East).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 6h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.