DistantJob
Level 1 Support Technician
Remote — the employer does not say where candidates may be based.
Location not stated
Employer listed it 3 months ago · Added 4 days ago
Been open since 3 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Location not stated
Timezone
Not stated
Contract
Full-time
Experience
Entry
Category
Other
This employer didn't state pay. Jobs like this usually pay around $75k–$110k a year, a typical range taken from 29 entry-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Undisclosed
The listing is advertised as remote but does not state which countries or regions candidates may work from.
Why this role is Undisclosed
We only label a role Work from anywhere, Region restricted or Work from home when the employer's own wording says so. We checked this advert under our current rules and found no country or region eligibility requirement in it. We don't guess, so it stays Undisclosed until the employer publishes enough location information. Here is exactly what the advert left out.
- Countries you can work from: Not stated. The advert only gives "Remote", which names no country you must live in.
- Whether the work is remote: Confirmed by the employer: "Fully remote"
- Working hours: Not stated. No timezone overlap or set hours are mentioned, so assume nothing either way.
Worth a look all the same. Missing wording is usually a rushed job posting rather than a closed door, so ask where you can be based in your first message, before you write a tailored application.
What the employer says
- Source listing states candidate location: "Remote"
What Nomaders makes of it
- No residency or region requirement found in the job description
- Check with the employer before assuming you can work from abroad
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
No, 'have you tried turning it off and on again?' is not beneath you here — it's literally step one...
We're looking for a Tier 1 Help Desk Specialist who combines a great attitude with a genuine passion for helping people. This is an entry-level role with constant client interaction, supporting small to mid-sized businesses and keeping their technology running smoothly. They are a growing Managed Services Provider known for their responsive, people-first approach to IT support. Their clients count on them not just for technical fixes, but for a team that communicates clearly and treats every issue with care. Attitude and customer service come first. Technical skills and tools can be taught — what matters most is genuinely enjoying helping people, staying calm under pressure, and bringing a strong work ethic. Don't have experience with the exact software listed below? Apply anyway! The one thing we really need is some prior experience in a support/helpdesk role.
📍 Fully remote | 3–6 month contract, with the possibility of extending further.
Responsibilities
Be the first point of contact for client issues via phone, email, and automated alerts.
Triage tickets: identify the problem, assess severity, and escalate when needed.
Keep clients updated throughout the resolution process — no one likes radio silence.
Configure and deploy new workstations; migrate data and applications.
Troubleshoot Windows PCs, servers, and common hardware issues.
Support Active Directory, DNS, file/folder security, print servers, and certificates.
Monitor and troubleshoot client LAN environments.
Assist with endpoint security (BitDefender, Blackpoint) and email management (OpenText/AppRiver).
Document everything in IT Glue — seriously, everything.
Requirements
6 months to 1.5 years of experience in a helpdesk or IT support role, ideally at an MSP or in a role supporting multiple clients simultaneously.
Native English speaker — this is a deal breaker. You'll be on the phone with clients daily and need to communicate clearly and professionally at all times.
Available to work Monday–Friday, 8 am–5 pm US Central Time.
Proven experience communicating with customers across multiple platforms (phone, email, ticketing systems).
Hands-on experience with RMM, PSA/ticketing, and documentation platforms (we use NinjaOne, Autotask, and IT Glue).
Windows OS experience in Workgroup and Domain environments; ability to set up PCs and migrate data.
Working knowledge of Office 365, Adobe, and common Windows apps.
Endpoint security and antivirus experience (BitDefender preferred).
Familiarity with email management platforms like OpenText (AppRiver).
Hardware troubleshooting at the subassembly level (hard drives, power supplies, GPUs, etc.).
Requirements
- ·6 months to 1.5 years of experience in a helpdesk or IT support role, ideally at an MSP or in a role supporting multiple clients simultaneously.
- ·Native English speaker — this is a deal breaker. You'll be on the phone with clients daily and need to communicate clearly and professionally at all times.
- ·Available to work Monday–Friday, 8 am–5 pm US Central Time.
- ·Proven experience communicating with customers across multiple platforms (phone, email, ticketing systems).
- ·Hands-on experience with RMM, PSA/ticketing, and documentation platforms (we use NinjaOne, Autotask, and IT Glue).
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, undisclosed, matches where you plan to live and work.
- 2Tailor your CV to the role at DistantJob, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open other roles with comparable remote rules.
Free to apply, no account needed.
Typically $75k–$110k · You'll be taken to the employer's careers page.