Customer.io
More roles at Customer.ioProduct Manager, Agent
Remote work allowed only within certain countries or regions.
North America
Employer listed it 10 days ago · Added 3 weeks ago
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
$137,000 to $156,000
Location
North America
Work style
Async
Contract
Full-time
Experience
Mid
Category
Product
Stated by the employer in the job description
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
Comfort working autonomously in a remote, async-first environment.
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
Compensation & Benefits
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in North America.
What the employer says
- Source listing states candidate location: "Americas Remote"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a nice-to-have
- “3+ years of product management experience in SaaS, ideally with some experience PMing an agentic experience.”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
About Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Megan Berry, Senior Director of Product Management at Customer.io , and I'm looking for a Product Manager to improve how customers experience their first weeks with us. Our self-serve business is a growing part of how customers discover and adopt Customer.io , and this role sits at the center of that motion, working alongside our Senior PM on the self-serve pod. You'll have real ownership over a defined slice of the journey, with the data, experimentation muscle, and cross-functional partners to move it.
What we value
Customer empathy — you dig into what's actually slowing customers down, not just what the dashboard says.
Bias to experiment — you'd rather run a test than debate an opinion.
Clear communication — you make complex tradeoffs easy for others to follow.
Ownership without ego — you drive your area forward and know when to ask for help.
What you'll do
Own the product experience of of our own agent, working with our agent team to ensure it is first-class, competitive and helpful for the AI-first marketer who uses our platform.
Work closely with other PMs and squads to ensure the agent works well with each part of the platform it touches.
Find and resolve friction points using data, experimentation, and customer insight.
Define and track success metrics for activation, retention, and monetization.
Partner with Marketing, CX, and Design to ensure success across all touch points
Work with Engineering to scope and deliver improvements that produce customer value
Communicate priorities and progress clearly across teams and leadership.
What we're looking for
3+ years of product management experience in SaaS, ideally with some experience PMing an agentic experience.
Experience using or developing AI-powered tooling in your product workflow
A track record of improving activation or retention metrics.
Strong analytical and experimentation skills — data-driven but comfortable with ambiguity.
Experience collaborating across Product, Marketing, and CX.
A clear communicator who simplifies complexity and drives alignment.
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
- ·Zone 1: $164,400–$187,200.
- ·Zone 2: $150,700–$171,600.
- ·Zone 3: $137,000–$156,000.
- ·See full benefits here →
- ·No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Customer.io, mentioning your remote working experience and working hours (Async).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 21d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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