Mid-Market Account Executive, Americas

Hello, I’m Steve, Director of Sales at Customer.io ! We're expanding our sales team in the United States and seeking motivated and successful Account Executives at the Mid-Market level to join us! This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.

As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.

About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Responsibilities :

Pipeline Development and Management : Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.

Full-Cycle Sales Execution : Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.

Customer Needs Analysis and Solution Alignment : Conduct discovery calls to understand customer business challenges and goals. Position Customer.io 's solutions to meet these needs effectively.

Collaboration and Cross-Functional Feedback : Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.

Performance Tracking and Reporting : Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.

Qualifications :

Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts

Location: We are currently hiring for positions based in the United States. Candidates must be located in one of these regions to be considered for the role.

B2B SaaS or MarTech Experience : Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech

Sales Methodology : Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.

Communication Skills : Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.

Problem Solving : Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition

Deal Focus : Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals

Support : Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities

Responsibilities :

Engage in high-volume prospecting, cold and warm outreach

Manage the full sales cycle for deals typically under $50,000 ACV

Drive growth within mid-sized clients, nurturing relationships and uncovering business needs

Compensation & Benefits