Customer.io
Contract IT Specialist
Remote work allowed only within certain countries or regions.
North America
Employer listed it 7 days ago · Added 5 days ago
First listed 7 days ago and still open.
Salary
Not stated
Location
North America
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Operations
This employer didn't state pay. Jobs like this usually pay around $80k–$155k a year, a typical range taken from 271 mid-level operations roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in North America.
What the employer says
- Source listing states candidate location: "Americas Remote, USA Remote"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Customer.io
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.
About the role
Hi, my name is Bill Miksich, VP Operations at Customer.io , and I'm looking for a Contract IT Specialist to help our globally distributed IT team keep pace as we scale. This is a hands-on, full-time contract role covering the day-to-day: responding to requests, keeping systems running, and supporting our people across a fully remote, SaaS-first environment. You'll be available 8am–5pm daily to jump on whatever the team needs that day. It's a great way to get IT operations exposure at a fast-growing SaaS company, with a possible path to full-time conversion based on performance and business need.
What we value
Responsiveness — you're quick to jump in and get people unblocked.
Customer-service mindset — you're just as focused on user happiness as on policy.
Reliability — you show up ready to tackle whatever comes in.
What you’ll do
Assist with tier 1–2 IT support across hardware, software, SaaS apps, and remote connectivity with a customer-service-first mindset.
Support employee lifecycle workflows (onboarding, offboarding, role changes), following established steps and flagging opportunities to improve them.
Maintain identity and access management tasks — provisioning, SSO, group and role-based access across core systems.
Help keep the device fleet healthy via MDM — compliance, endpoint protection, patching, and configuration.
Respond to SOC 2, ISO, and HIPAA compliance requests through evidence collection, access review prep, and control adherence.
Keep operational documentation current, and pitch in with People, Security, and Engineering on cross-functional requests as they come up.
What we're looking for
3+ years in IT support, systems administration, or IT operations, ideally at a remote-first SaaS company
Hands-on experience with MDM solutions (Kandji, Jamf, Intune, or similar)
Experience with identity and access management (Okta or similar), SSO, and role-based access
Comfort using scripting or workflow tools to knock out repetitive tasks
Strong troubleshooting on macOS (Windows a plus)
Excellent documentation and communication skills
Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence) is a plus
Compensation & Benefits
Requirements
- ·Experience supporting SOC 2, ISO, or HIPAA activities (access reviews, evidence gathering, control adherence) is a plus
- ·Compensation & Benefits
- ·This is a contracted engagement at $46–54/hr USD , depending on experience, for an estimated 3-month term, with potential to convert to full-time based on performance and business need.
- ·No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- ·30-minute video call with a Recruiter
Benefits
- ·This is a contracted engagement at $46–54/hr USD , depending on experience, for an estimated 3-month term, with potential to convert to full-time based on performance and business need.
- ·No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.
- ·30-minute video call with a Recruiter
- ·30-minute video call with the Hiring Manager
- ·45-minute Technical Interview
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Customer.io, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open operations roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $155k per year · You'll be taken to the employer's careers page.