Strategic Account Executive, Iberia

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the role:

As a founding Strategic Account Executive for Iberia, you will own 8-12 of the largest strategic accounts across Spain and/or Portugal — IBEX35-caliber banking, telco, insurance, utilities, and travel enterprises. You'll run complex, multi-level sales cycles from 6 to 18 months, build both the business case and the technical win alongside your Solutions Consultant, and drive long-term land-and-expand strategy while continuing to bring in new logos.

As part of the founding Iberia team, you'll work alongside a 10-person Madrid-based org (SDR, SC, and Customer Success) and help shape the region's go-to-market strategy from the ground up.

Responsibilities:

Manage a portfolio of 8-12 top strategic accounts in Spain and/or Portugal

Generate your own pipeline — Cresta drives strong inbound, but Strategic AEs are expected to self-source roughly 50% of pipeline

Orchestrate complex, multi-level sales cycles (6-18 months) across buying committees, procurement, legal, and security

Build the business case and the technical win in partnership with your Solutions Consultant and extended team

Drive land-and-expand strategy with a long-term vision for each account, while continuing to prioritize new-logo acquisition

Partner closely with Product, Marketing, Customer Success, and Engineering to deliver an exceptional customer experience

Qualifications We Value:

8+ years of enterprise SaaS sales experience, including at least 4 years as a quota-carrying individual contributor selling into large Spanish enterprises (IBEX35 or equivalent: banking, telco, insurance, utilities, travel)

Verified track record closing deals of €500K+ ARR / €1M+ TCV, including at least one deal exceeding €1M TCV at an IBEX35-caliber account

New-logo hunting as your primary motion — majority of attainment historically from net-new logos rather than installed-base expansion

Experience navigating complex 6-18 month cycles, including RFPs, buying committees, and procurement/legal/security review in regulated industries

Existing C-level/VP network within Spanish enterprise accounts

Nice-to-Have:

CX / contact center / conversational AI domain exposure (CCaaS, WEM, analytics, virtual agents)

Experience opening a market or territory from zero for a hyper-growth vendor

Experience co-selling with SIs and channel partners (e.g. Accenture, Telefónica Tech, Sabio-type ecosystem)

Familiarity with Ley SAC and Spanish regulatory drivers in customer service