Revenue Analytics Manager

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the Role

We're looking for a Revenue Analytics Manager to join our Business Data & Intelligence team at a critical inflection point. As Cresta scales, this role exists to build and own the analytical infrastructure that powers our GTM engine — translating data from across Sales, Marketing, and Customer Success into trusted, decision-ready insights. Reporting directly to the Senior Director of Business Data & Intelligence, you'll be a senior individual contributor and emerging team leader — owning a broad portfolio of recurring reporting, building scalable dashboards, and driving automation that multiplies the team's impact. This is the right role for someone who has thrived in a startup environment, is technically strong, business-fluent, and energized by the challenge of bringing order and insight to a fast-moving, high-growth company.

Key Responsibilities

Sales, Marketing & CS Reporting

Own recurring reporting across Sales, Marketing, and CS: pipeline, win rates, ARR, funnel performance, churn/retention metrics, and usage data

Build and maintain reporting infrastructure in Looker Studio, BigQuery, and Salesforce

Ensure reports are accurate, timely, and accessible to the right stakeholders

Identify trends and surface insights proactively — don't wait to be asked

Dashboard Architecture & Build

Design and build standard and mid-complexity dashboards for GTM stakeholders

Collaborate with the Senior Director on architecture for high-visibility exec-facing dashboards

Establish dashboard standards: naming conventions, refresh cadences, data source documentation

Maintain a self-service reporting culture — build dashboards people can trust and use without hand-holding

Automation & Operational Efficiency

Identify and eliminate manual, repetitive processes across the BD&I team and GTM stakeholders

Build automated workflows in Salesforce, Looker Studio, and adjacent tools

Document automation logic and maintain operational runbooks for key recurring processes

Stakeholder Support

Own complex and ambiguous ad hoc requests

Translate business questions into clear analytical frameworks and communicate findings clearly — in writing, in dashboards, and in live settings

Data Quality & Governance