Cresta

Associate Forward Deployed Product Manager

Work from home

Remote role where the employee must remain based in a particular country.

United States only

Employer listed it 9 days ago · Added 5 days ago

First listed 9 days ago and still open.

Salary

$130,000 to $170,000

Location

United States only

Timezone

US East

Contract

Full-time

Experience

Mid

Remote flexibility

Work from home

This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "United States (Remote), US (Remote)"

What Nomaders makes of it

Residency required in United States
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

About the Role:

As an Associate Forward-Deployed Product Manager on the AI Agents team, you will create, deploy, and optimize AI Agents that transform our customers’ businesses and delight their customers. This customer-facing role blends product thinking, prompt engineering, data-driven insights, and project leadership with Strategic & Fortune 500 companies.

In this role, you’ll collaborate with senior Forward-deployed Product Managers and Forward-deployed Engineers (FDEs) to support the build of AI Agent products.

What You’ll Do:

Drive AI Agent deployments for customers across the lifecycle — from pre-sales to post-launch optimization

Define AI roadmaps for the customer’s executive team by blending both quantitative analysis and qualitative insights; leverage automated conversation discovery tools in addition to traditional data analysis

Iterate prompt & context engineering to achieve customer’s use case and intended business outcomes

Own designing and running evaluations and A/B tests of AI Agents with Forward-Deployed Engineers (FDEs) using Cresta’s agent builder and beta internal tools

Improve our playbooks for agent development and customer deployment

Why join as an Associate FDPM at Cresta?

Differentiated career development:

Get hands-on AI product experience building Agentic solutions using a cutting-edge tech stack

Access to an accelerated timeline of customer-facing opportunities as an AI thought partner to executives & leadership

Rotational opportunities:

Launching solutions for mid-market to Fortune 500 companies across different verticals, gaining breadth & depth in industry knowledge and domain expertise

Develop multiple functional strengths as a super-generalist: work on projects that give experience across multiple teams, including go-to-market, engineering, product, customer success, and more

Investment & mentorship:

Mentorship from PMs who have been building GenAI solutions since GPT-2, as well as from Microsoft, TikTok, consulting firms, and start-ups

Launching pad for your learning and career, we take that seriously as a company in scoping opportunities

What We’re Looking For:

You are a pragmatic, results-oriented problem solver who thrives in fast-paced environments and excels at turning ambiguity into execution.

Requirements

·2+ years of relevant experience (e.g., Product Management, Consulting, Implementations, Customer / Sales Engineer, Revenue & Sales Analyst, Investment Banking, Founder)
·Hands-on work style – curiosity with a bias for action. You deliver with urgency and care
·Comfortable working with ambiguity and learning quickly in a dynamic startup environment
·Willingness to travel

Benefits

·We offer a comprehensive and people-first benefits package to support you at work and in life:
·Comprehensive medical, dental, and vision coverage with plans to fit you and your family
·Flexible PTO to take the time you need, when you need it
·Paid parental leave for all new parents welcoming a new child
·Retirement savings plan to help you plan for the future

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at Cresta, mentioning your remote working experience and working hours (US East).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.