Cresta
Customer Engineer
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 9 days ago · Added 5 days ago
First listed 9 days ago and still open.
Salary
Not stated
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "United States (Remote), US (Remote)"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu , founded and led Google's Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.
Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.
About The Role:
As a Customer Engineer at Cresta, you'll play a key role in delivering our cutting-edge AI solutions to enterprise contact centers. You'll leverage your expertise in CX, call center infrastructure, chat platforms, AWS, and automation while collaborating closely with Solution Architects to ensure seamless integrations with customer systems.
This role requires strong software engineering skills, domain expertise, and the ability to manage multiple projects simultaneously. You'll work closely with our Customer Success team, removing technical barriers and driving value for our customers through real-time coaching and agent efficiency tools. You'll also contribute to shaping our land-and-expand sales strategy as we continue to grow rapidly.
Join our dynamic team of AI and ML experts and help transform the future of work with Cresta's innovative solutions.
Responsibilities:
Execute on integration design and project plan created by IMs, SAs and other stakeholders
Design, build and deploy applications using Cresta SDKs, libraries and APIs
These applications will be integrated with contact center chat or phone platforms.
Participate in testing, troubleshooting and maintenance of Cresta products.
Hands on experience in Go, Python and Javascript
Partnering with the Customer Success Manager (CSM) to triage and resolve technical issues, while also facilitating collaboration with the engineering team to ensure successful technical outcomes.
Qualifications we value:
Operates with the enthusiasm of a salesperson, the confidence of a samurai wrestler and the precise delivery of a surgeon
Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys, Five9, etc. is highly desirable.
Ability to use APIs and SDKs to build value added solutions
Experience with AWS and Git
Think big, deliver simple
Able to forge strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems.
Perks & Benefits:
We offer a comprehensive and people-first benefits package to support you at work and in life:
Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Requirements
- ·Operates with the enthusiasm of a salesperson, the confidence of a samurai wrestler and the precise delivery of a surgeon
- ·Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys, Five9, etc. is highly desirable.
- ·Ability to use APIs and SDKs to build value added solutions
- ·Experience with AWS and Git
- ·Think big, deliver simple
Benefits
- ·We offer a comprehensive and people-first benefits package to support you at work and in life:
- ·Comprehensive medical, dental, and vision coverage with plans to fit you and your family
- ·Paid parental leave for all new parents welcoming a new child
- ·Remote work setup budget to help you create a productive home office
- ·Monthly wellness and communication stipend to keep you connected and balanced
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Cresta, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.