Cortex
Senior Professional Services Engineer - Implementation and Onboarding
Remote. The employer does not say where candidates may be based.
Location not stated
Employer listed it 6 weeks ago · Added yesterday
Been open since 6 weeks ago, still being checked, but it has been live a while.
Salary
$140,000 to $160,000
Location
Location not stated
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Customer Support
Stated by the employer in the job description
Remote flexibility
Undisclosed
The listing is advertised as remote but does not state which countries or regions candidates may work from.
Why this role is Undisclosed
We only label a role Work from anywhere, Region restricted or Work from home when the employer's own wording says so. We checked this advert under our current rules and found no country or region eligibility requirement in it. We don't guess, so it stays Undisclosed until the employer publishes enough location information. Here is exactly what the advert left out.
- Countries you can work from: Not stated. The advert only gives "Remote", which names no country you must live in.
- Whether the work is remote: Never mentioned. The role reached us through a remote job board, but the advert itself doesn't say the work is remote.
- Working hours: Not stated. No timezone overlap or set hours are mentioned, so assume nothing either way.
Worth a look all the same. Missing wording is usually a rushed job posting rather than a closed door, so ask where you can be based in your first message, before you write a tailored application.
What the employer says
- Source listing states candidate location: "Remote"
What Nomaders makes of it
- No residency or region requirement found in the job description
- Check with the employer before assuming you can work from abroad
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
🧠 About Cortex Cortex is the Engineering Operations Platform that enables organizations to continuously improve their operational maturity and reduce developer friction. With centralized visibility, clear ownership, automated Scorecards, and golden paths, we help engineering organizations operate as one.
Our customers – from startups to Fortune 100 enterprises – create a culture of engineering excellence, reducing incidents by 30% and improving MTTR by 50%, all while making it easier for developers to focus on building.
📍Location We’re fully remote and typically welcome candidates from anywhere in the US. We get together a few times a year for company offsites where we build stronger relationships, kick off important work, and genuinely enjoy spending time together.
🤝 The Team Our team is ~80 people building something developers actually want to use. We recently raised a $60M Series C led by Scale Ventures (alongside Sequoia and IVP). We're focused on making engineering teams more effective. You can read more about our latest funding round here .
💼 The Role As a Senior Professional Services Engineer, you will act as a hands-on technical consultant, owning customer engagements end to end, from kickoff through delivery and handover. Your focus is helping customers successfully design, implement, and scale their Cortex setup through a consultative, hands-on-driven approach.
You’ll work closely with customers to understand their engineering ecosystem, data models, and how their organization structures its Engineering Operations System. This role is ideal for someone who enjoys being close to customers, solving real technical problems, and translating complex systems into practical solutions.
You’ll collaborate with a wide range of stakeholders, from engineers and platform teams to Product Managers, Engineering Leadership, and CTOs.
🛠️ What You’ll Do
Customer Engagement & Delivery
Lead end-to-end delivery of Cortex Onboarding & Implementation packages, from kickoff through handover, via structured enablement workshops and tailored customer engagements
Serve as the main technical point of contact during implementation to troubleshoot issues, investigate bugs, and raise product feedback
Act as a trusted, consultative advisor, helping customers make informed design and implementation decisions
Technical Implementation
Design, configure, and troubleshoot Cortex features and integrations across the engineering toolchain
Advise on and implement data modeling strategies within Cortex (entities, relationships, ownership); create and communicate architecture diagrams for Cortex setups and ingestion pipelines
Guide customers on data ingestion automation, ownership, reporting and orchestration approaches (e.g. GitHub Actions, Argo)
Content & Enablement
Create customer-facing learning guides, walkthroughs, and best-practice documentation
Plan and facilitate enablement workshops for different audiences (engineering, platform, product, leadership)
Contribute internal content on advanced technical use cases and implementation patterns
✔️What We’re Looking For
Core Skills & Experience
Experience in customer-facing technical roles, such as Professional Services, Technical Consulting, Solutions Architecture, Platform Engineering (with customer exposure), or similar
Hands-on experience integrating SaaS tools via APIs, webhooks, and ingestion pipelines
Requirements
- ·Experience in customer-facing technical roles, such as Professional Services, Technical Consulting, Solutions Architecture, Platform Engineering (with customer exposure), or similar
- ·Hands-on experience integrating SaaS tools via APIs, webhooks, and ingestion pipelines
- ·Familiarity with modern engineering ecosystems (CI/CD, GitHub/GitLab, cloud providers, observability, incident management)
- ·Comfortable working with JSON and YAML (Python, SQL, and scripting are a plus)
Benefits
- ·National medical, dental & vision insurance (we cover 100% for employees!)
- ·Unlimited PTO & flexible working hours
- ·Gender-neutral parental leave
- ·$1000 yearly Learning & Development stipend
- ·$400 monthly perks stipend (use it on anything)
How to apply
- 1Check the flexibility label above, undisclosed, matches where you plan to live and work.
- 2Tailor your CV to the role at Cortex, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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