Solutions Architect

Supply chain complexity is accelerating, and the companies that win are the ones who can integrate faster, resolve exceptions before they become problems, and use business-to-business supply chain orchestration as a competitive differentiator. The Solutions Architect is both a supply chain advisor and an integration technologist, equally credible designing the technical architecture and speaking to the operational and financial stakes riding on it. Partnering directly with the Sales team, the Solutions Architect owns the technical narrative from initial discovery through close, connecting the specific supply chain challenges each prospect is trying to solve to the outcomes Cleo's platform can deliver. This is a role for someone who has done this before at a high level, brings their own consultative point of view into every room they walk into, and can establish credibility with every persona in the room, from technical practitioners to the C-suite. They apply the full range of available tools, including AI, in ways that produce better outcomes for prospects and for Cleo.

Essential Duties & Responsibilities

Function as the supply chain expert, technical lead, trusted advisor throughout the sales cycle

Conduct discovery sessions directly with prospective and existing customers to gather business and technology requirements, including identifying where AI-powered capabilities deliver the highest value

Translate technical architecture into business outcomes for C-suite stakeholders (CTO, COO, VP of Supply Chain)

Design end-to-end integration architectures tailored to each prospect’s ERP, WMS, TMS, and trading partner ecosystem

Demonstrate the value of Cleo solutions through presentations and demonstrations on-site and remote

Assess, scope, and complete POCs to demonstrate measurable ROI in real customer environments, with clear success criteria and minimal turnaround

Lead the technical response for RFI/RFPs, ensuring Cleo’s value propositions are clearly articulated and differentiated against competitive alternatives

Serve as Cleo’s AI subject matter expert in customer-facing conversations, articulating how AI capabilities in the platform create competitive advantage for supply chain companies

Apply AI tools across the sales cycle in ways that reflect seniority and judgment, from sharpening discovery hypotheses and accelerating POC builds to producing documentation and demonstration proof points that would have taken significantly longer otherwise

Collaborate with Product Management to provide voice-of-the-customer feedback, influencing the roadmap based on market trends and patterns observed across prospect engagements

Partner with Customer Success and Professional Services to ensure smooth technical handoffs post-close, with clear documentation of customer architecture and agreed use cases

Contribute to the SA knowledge base by building reusable assets, demo scripts, and POC frameworks that scale pre-sales team capacity

Supply Chain Fluency

This role calls for someone who can operate as both a supply chain advisor and a technical architect, often in the same conversation. The table below outlines what strong looks like across both: understanding a customer's operational reality well enough to advise on it, and designing the integration architecture that actually solves it.

AI Fluency Competencies

The SA role carries a meaningful AI dimension on two fronts: applying AI tools to do the work of pre-sales at a higher level, and advising prospects on where AI-powered integration capabilities create tangible operational value.

Prerequisites

Bachelor’s degree in Computer Science, Computer Information Systems, or a related field, or equivalent relevant experience

5+ years in a pre-sales, solutions engineering, or customer-facing technical role within a B2B SaaS, iPaaS, EDI, or supply chain software environment

Hands-on experience with EDI (X12, EDIFACT), B2B integration protocols, and cloud or on-premises integration platforms

Understanding of core supply chain processes including Order-to-Cash, Procure-to-Pay, and Load Tender-to-Invoice

Knowledge of B2B integrations including REST/SOAP APIs and JSON/XML data structures