Chime
Sr. Program Manager, Member Experience
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 13 days ago · Added 4 days ago
First listed 13 days ago and still open.
This listing wasn't found on its job board during the last check. It may have just closed, check the original posting before spending time on an application.
Salary
$138,000
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Senior
Category
Operations
Stated by the employer in the job description
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote, USA"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About the Role
We're hiring a Sr. Program Manager to help shape how Chime delivers a high-quality, high-trust experience for our members. This role will focus on product, policy, and process excellence across high-trust member-facing experiences across Chime's products and services. As our Program Manager, you'll uncover friction across the member and agent journey, turn data into actionable insights, and drive scalable operational improvements. You'll partner closely with Product, Risk, and other key business functions to ensure new features and policies are launched in a way that protects our members and empowers our agents. This is a high-visibility role with direct impact on CSAT, resolution rates, contact reduction, operational efficiency, and member trust.
The base salary offered for this role and level of experience will begin at $138,000 and up to $190,000. Full-time employees are also eligible for a bonus, competitive equity package, and benefits. The actual base salary offered may be higher, depending on your location, skills, qualifications, and experience.
In this role, you can expect to
Own and maintain process documentation (SOPs, journey maps, knowledge base content)
Drive operational excellence by streamlining and automating agent functions
Identify friction points across the member and agent journey and implement scalable solutions
Influence cross-functional roadmaps using data-driven insights
Partner with various cross-functional teams such as Product, Legal, Risk, Vendor Ops, Quality, and Learning to optimize agent performance
Ensure operational readiness and assess support impact for new features and policy changes
Lead initiatives that measurably improve CSAT, resolution rates, and contact rate
To thrive in this role, you have
5+ years leading end-to-end programs in Customer Experience, Operations, or Product
Experience operating in regulated environments with strong compliance awareness
Demonstrated cross-functional partnership across Product, Compliance, Risk, and Ops
Strong analytical skills and experience using Looker, Tableau, Power BI, or similar tools
Proven ability to break down complex problems and influence roadmap direction
Experience building scalable processes that improved member experience metrics
Strong executive communication and stakeholder influence skills
Nice-to-have
PMP certification
MBA
Consulting background
Regulatory/compliance domain expertise
Requirements
- ·5+ years leading end-to-end programs in Customer Experience, Operations, or Product
- ·Experience operating in regulated environments with strong compliance awareness
- ·Demonstrated cross-functional partnership across Product, Compliance, Risk, and Ops
- ·Strong analytical skills and experience using Looker, Tableau, Power BI, or similar tools
- ·Proven ability to break down complex problems and influence roadmap direction
Benefits
- ·💻 Benefits that support your work and life, including backup child, elder, and pet care and subsidized commuter benefits for eligible employees.
- ·✨ Comprehensive health, financial, and wellbeing benefits designed to support you at every stage of life.
- ·🏝 Generous vacation policy and company-wide paid days off
- ·🫂 1% of your time off to support local community organizations of your choice
- ·👟 Annual wellness stipend to use towards eligible wellness related expenses
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Chime, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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