Care Coach Lead

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

As the Care Coach Lead , you will oversee a team of care coaches and be responsible for ensuring the delivery of exceptional, compassionate care to our clients. You will provide guidance and mentorship to your team, ensuring that all care coaches are supported in their professional development while maintaining a high standard of care. This role involves both direct service and leadership responsibilities, collaborating with clinical teams to help clients navigate their mental health journey.

Responsibilities

Lead, train, and support a team of care coaches in their daily responsibilities.

Foster a positive and collaborative team culture that emphasizes open communication, respect, and mutual support.

Ensure care coaches are meeting performance metrics and delivering high-quality, client-centered care.

Conduct regular team meetings and 1:1s to provide ongoing feedback and support.

Support the continuous improvement of programs by reviewing care coach performance, client outcomes, and feedback to identify areas for growth.

Assist in the onboarding and ongoing training of new care coaches.

Requirements

Minimum 2 years working experience in a Crisis position as a Supervisor

Available evenings (until 9p MST) and Saturdays

Prior management experience

Experience in a KPI driven environment

Clinical background or licensure a plus

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

The expected base pay for this role will be between $55,000 and $70,000 per year at the commencement of employment. However, base pay will be determined on an individualized basis and will be impacted by location and years of experience. Further, base pay is only part of the total compensation package, which, depending on the position, may also include incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Charlie Health-sponsored benefits. Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found here . Please note that the cost for this background check will be paid for in full by Charlie Health.

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