Release of Information Specialist

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you.

About the Role

The Release of Information Specialist supports secure and authorized exchange of protected health information at Charlie Health. This role will be responsible for ensuring Charlie Health complies with all state and federal privacy laws while providing access to care documentation.

Our team is composed of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

We’re a team of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. If you’re inspired by our mission and energized by the opportunity to increase access to mental healthcare and impact millions of lives in a profound way, apply today.

Responsibilities

Maintains confidentiality and security with all protected information

Receives and processes requests for patient health information in accordance with company, state, and federal guidelines

Ensures seamless and secure access of protected health information

Establishes proficiency in Health Information Management (HIM) electronic document management (EDM) systems

Answers calls to the medical records department and responds to voice messages

Retrieves electronic communication, faxes, opening postal mail, and data entry

Responds to internal requests via email, slack, or any other communication platform

Documents inquiries in the requests for information log and track steps of the process through completion

Determines validity from documentation provided on authorizations, subpoenas, depositions, affidavits, power attorney directives, short term disability insurance, workers compensation, health care providers, disability determination services, state protective services, regulatory oversight agencies and any other sources

Sends invalid request notifications as needed

Retrieves correct patient information from the electronic medical record (EMR) and other record sources

Verifies correct patient information and dates of services on all documents before releasing

Provides records in the requested format

Acts in an informative role within the organization regarding general release of information questions and assists with developmental training

Documents accounting of disclosures not requiring patient authorization