Canonical

Software Support Engineer

Work from anywhere

Employer explicitly allows international or location-independent remote work.

Worldwide

Employer listed it 7 weeks ago · Added 5 days ago

Been open since 7 weeks ago. Long-running listings are sometimes left up after the role is filled.

Salary

Not stated

Location

Worldwide

Timezone

Not stated

Contract

Full-time

Experience

Mid

Remote flexibility

Work from anywhere

The employer explicitly allows candidates to work from anywhere in the world, with no stated country restriction.

What the employer says

Source listing states candidate location: "Home based - Worldwide"

What Nomaders makes of it

Listing location explicitly says anywhere/worldwide, with no country requirement
Check timezone expectations before applying

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About the role

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.

The company is founder-led, profitable, and growing.

We are hiring a Software Support Engineer to…

…work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.

This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself.

You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location: This is a remote role, we have teams in all time zones.

The role entails

Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software

Maintain a close working relationship with Canonical's Field, Support and product engineering teams

Participate in upstream communities

Develop bug fixes, backport patches, and work with upstream for inclusion

Review code produced by other engineers

Demonstrate good judgment in technical methods and techniques

Prioritize work and manage your time effectively against those priorities

Participate in team discussions to improve processes, tools, and documentation

Maintain clear, technical and concise communications

Work from home and travel internationally up to 10% of work time for team meetings, events and conferences

What we are looking for in you

An exceptional academic track record

Background in Computer Science, STEM or similar

Experience with Linux and open source software

Experience with at least one of Python, Go, C or C++ on Linux

Requirements

·You love technology and working with brilliant people
·You are curious, flexible, articulate, and accountable
·You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
·You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems
·What we offer colleagues

Benefits

·Distributed work environment with twice-yearly team sprints in person
·Personal learning and development budget of USD 2,000 per year
·Annual compensation review
·Recognition rewards
·Annual holiday leave

How to apply

1Check the flexibility label above, work from anywhere, matches where you plan to live and work.
2Tailor your CV to the role at Canonical, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 5d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.