Canonical
Sustaining Operations Engineer
Employer explicitly allows international or location-independent remote work.
Worldwide
Employer listed it 7 weeks ago · Added 5 days ago
Been open since 7 weeks ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Worldwide
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from anywhere
The employer explicitly allows candidates to work from anywhere in the world, with no stated country restriction.
What the employer says
- Source listing states candidate location: "Home based - Worldwide"
What Nomaders makes of it
- Listing location explicitly says anywhere/worldwide, with no country requirement
- Check timezone expectations before applying
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
This is a fast-paced engineering role in Linux-based software-defined infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM) and containerization (Docker and LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), up to OpenStack and Kubernetes, and the open source applications running on top of them.
This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical.
Location: This is a globally remote role.
This role deals with critical issues in the open source stack that require deep debugging and troubleshooting skills. Our engineers have to be able to work productively at any level of the stack above the kernel, in a wide range of applications, to understand and address the software issues at hand. Our group is critical to the success of our enterprise customers, partners and Ubuntu itself.
You will be the final point of escalation for operational troubleshooting and driving issues to resolution with workarounds, guidance, and fixes to be released upstream and in Ubuntu.
What your day will look like
Resolve complex customer problems related to Ubuntu, OpenStack, Ceph and/or Kubernetes
Maintain a close working relationship with Canonical's field, support and product engineering teams
Participate in upstream communities
Debug issues, propose workarounds, liaise with Software Engineers on producing a patch
Demonstrate good judgment in technical methods and techniques
Prioritize work and manage your time effectively against priorities
Participate in team activities to improve processes, tools, and documentation
Maintain clear, technical and concise communications
Participate in a regular weekend working rotation
Provide subject matter expertise as the final point of escalation on operational issues
Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
What we are looking for in you
Professional experience troubleshooting advanced Linux issues
Background in Computer Science, STEM or similar
Exceptionally strong experience with either Linux, LXD, OpenStack, Ceph or Kubernetes
Strong debugging experience with Python, Go, C or C++ on Linux
Ability to troubleshoot with gdb, pdb, tcpdump or other tools
Familiarity with git source code repositories and branches
Requirements
- ·You love technology and working with brilliant people
- ·You are curious, flexible, articulate, and accountable
- ·You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
- ·What we offer you
Benefits
- ·Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!
- ·Personal learning and development budget of USD 2,000 per year
- ·Annual compensation review
- ·Recognition rewards
- ·Annual holiday leave
How to apply
- 1Check the flexibility label above, work from anywhere, matches where you plan to live and work.
- 2Tailor your CV to the role at Canonical, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.