Bybit
Client Service Analyst - Livechat (Thai required)
Remote work allowed only within certain countries or regions.
APAC
Employer listed it 2 weeks ago · Added 5 days ago
Been open since 2 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
APAC
Timezone
APAC
Contract
Full-time
Experience
Senior
Category
Data
This employer didn't state pay. Jobs like this usually pay around $145k–$210k a year, a typical range taken from 255 senior-level data roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in APAC.
What the employer says
- Source listing states candidate location: "APAC - Remote, Remote"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
Responsibilities
Support clients on all inquiries via live chat or email
Ensure efficient and excellent customer service experience provided
Be well equipped with the Company's platform/product including keeping abreast of general market conditions
Diligently and effectively manage and follow up on inquiries/complaints of current/prospective clients
Possess a strong ability to understand what customers truly need and convert it to constructive feedback and suitable solutions for management
Ensure frontline operations are smooth, including flagging out any necessary discrepancy or situational risk to management on time.
Continuously seek improvement to enhance team’s performance and work efficiency including overall work process
Support leaders in supervising and manage manpower to ensure sufficient coverage for livechat operations including email, as per business requirements
Assist in overseeing team performance and ensure all members consistently achieve and maintain high KPIs
Provide coaching and training to all members, including case sharing for error / incidents prevention
Monitor team specific challenges and situations, working proactively to meet team and BU OKRs
Analyze performance data and prepare detailed reports providing analysis, and solutions to problems
Develop and execute hands-on in continuous improvement for the team in terms of performance, manpower and process enhancement
Act as bridge of communications across departments and internal division to ensure operations and project-collaborations are effective and results-driven
To be operationally-ready by handling livechat and email personally whenever necessary, including standby for emergency outtage.
Requirements
Preferably customer service with experience handling external vendors, government agencies or related regulatory / compliance relations.
Candidate possess bachelor degree in finance / economics / mathematics or any related capacity
Min 5-7 years of customer service experience, with 2-3 years of supervisory or management responsibilities.
Requirements
- ·Preferably customer service with experience handling external vendors, government agencies or related regulatory / compliance relations.
- ·Candidate possess bachelor degree in finance / economics / mathematics or any related capacity
- ·Min 5-7 years of customer service experience, with 2-3 years of supervisory or management responsibilities.
- ·Ideally familiar with frontline operations (Livechat and Email) in fast-paced industries like Financial institutions, Fintech / Banking / Investment / call-center environment
- ·Someone with sharp acumen and keen eyes with numbers and statistics is ideal for this position.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at Bybit, mentioning your remote working experience and working hours (APAC).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open data roles with comparable remote rules.
Free to apply, no account needed.
Typically $145k to $210k per year · You'll be taken to the employer's careers page.