Family Access Manager (FAM), Skeletal Dysplasia - MID-ATLANTIC

Mavericks Wanted

When was the last time you achieved the impossible? If that thought feels overwhelming, you might want to pause here, but if it sparks excitement...read on   In 2015, we pioneered a “moneyball for biotech” approach, pooling projects and promising early-stage research from academia together under one financial umbrella to reduce risk and unleash innovation. This model allows science and small teams of experts to lead the way. We build bridges to groundbreaking advancements in rare disease, and develop life-changing medicines for patients with unmet needs as fast as humanly possible.    Together we define white space, push boundaries, and empower people to solve problems. If you're someone who defies convention, join us and work alongside some of the most respected minds in the industry. Together, we'll ask "why not?" and help reengineer the future of biopharma. At BridgeBio, we value curiosity and experimentation—including the ethical & thoughtful use of AI to improve clarity, speed, and quality of work.

What You'll Do

BridgeBio is looking for a Family Access Manager (FAM) in the Mid-Atlantic region to engage with families/care partners on access, affordability, and reimbursement process for BridgeBio's portfolio of commercialized asset treating skeletal dysplasia. Reporting to the Director of Family Access Managers, this individual will be responsible for engaging with families/care partners and cross-functional teams.

The Family Access Manager will play a critical Commercial role in support of infigratinib. The primary goal will be to educate families/care partners on access, affordability, and reimbursement process, build family support program awareness, and execute on all new product launch activities. The Family Access Manager will work collaboratively with the Director of Family Access Managers and internal colleagues to align on the patient services goals and pull through on brand strategies.

The ideal candidate should be prepared to work in a fast-paced environment and must be able to collaborate with multiple internal and external stakeholders, including Legal, Compliance, Sales, Marketing, Commercial Analytics, Commercial IT, Training, Pharmacovigilance & Market Access. Additionally, exceptional judgment, business acumen, discretion, communication skills, the ability to empathize, and showing strong relationship-building skills are a must.

Responsibilities

Provide families/care partner-facing access and affordability support for infigratinib. This requires working closely with the Market Access team, Commercial, Training, and Brand Marketing team

Compliantly ensure a positive patient journey through collaborations with all BridgeBio stakeholders

Lead the evaluation and implementation of family access opportunities within a specific geographic area for all applicable families

Provide face-to-face or via phone, personalized issue resolution, including potential hurdles with access and affordability with families/care partners

Direct access support between consented families and all relevant stakeholders (hub, pharmacies, prescriber’s offices, and support organizations)

Coordinate with the hub partner on missing information follow-ups

Own the relationship between ForgingBridges, a support program offered to families to access the BridgeBio approved medicines, and consented patients

Onboard and welcome new families to the ForgingBridges support program

Manage status changes with ForgingBridges and follow-up with families/care partners, prescriber’s offices, and pharmacies

Ensure ForgingBridges support program business rules are followed

Control the workflow of information and communications with familes

Collaborate with BridgeBio Patient Advocacy team on families/care partners engagements and attend local, regional, and national advocacy meetings/events

Facilitate and present in-person education with families/care partners as requested

Report key insights and findings in a compliant manner to the Brand Marketing and other internal Commercial functions

Follow BridgeBio’s policy on handling protected health information (PHI) obtained through pharmacies, prescriber’s offices, and interactions with families/care partners

As needed, attend Commercial national sales meetings, conferences, and regional events

Work on designated projects that are within the scope of services for Market Access/Patient Support Services as assigned and/or consistent with developmental plans and strengths