Account Manager

A BOLDSCIENCE Account Manager (AM) is the linchpin of the client service account team. They are the team’s go-to person and have their finger on the pulse across all day-to-day activities. They are a project management guru, staying on top of their account timelines, ensuring team members are well briefed, and leaders are updated on key actions. They feel confident delegating tasks to the surrounding team and taking ownership of deliverables. A BOLDSCIENCE AM is ambitious and is constantly striving for success, but they are all about the team and regularly take the time to coach, mentor and upskill those around them.

DAY TO DAY RESPONSIBILITIES:

At BOLDSCIENCE, no two days are the same, and our AMs play an active, busy hands-on role in providing day-to-day project management across their accounts. Some typical activities include:

Client Management:

Starting to build and develop their working relationships with the client. Ensuring client satisfaction is maintained

Provide prompt and accurate responses to client queries

Communicate clearly to clients and escalate any concerns to the account lead

Demonstrate an understanding of the client’s needs and proactively manage the next steps

Ensure quality control standards and compliance guidelines are met

Develop a good understanding of the projects and build their knowledge of the account and key therapy areas

Starting to become familiar with content and reviewing drafts developed by the scientific team

Work alongside the team to ensure that the client receives appropriate strategic, creative, and digital planning

Project Management:

Take ownership of individual project & financial deliverables. Coordinate project activities and delegate tasks across the team

Provide tactical/operational guidance and find solutions to ensure successful project delivery

Lead and actively contributes to internal/external meetings where appropriate

Establish and administer project management processes to stay on top of all project-related details, including timelines and budgets

Manage day-to-day project activity from start to finish

Demonstrate proactivity and accountability throughout the project management process

Oversee activities of junior colleagues, ensuring that quality is maintained

Mentor junior team members and adopt a coaching approach to ensure they are supported

Use initiative to problem solve and drive to get results. They do not hesitate to draw in senior support where required

Collaborate and build relationships with the wider BOLD team, including Scientific, Creative, Editorial, Finance, etc.

Financial Management: