Bitwarden
Billing Specialist (US Weekend)
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 4 weeks ago · Added 4 days ago
Been open since 4 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
United States only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Other
This employer didn't state pay. Jobs like this usually pay around $80k–$155k a year, a typical range taken from 407 mid-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "US Remote"
- Job description states: "located in the U.S."
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com .
We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Billing Support team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members must have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.
We are searching for an attentive and analytical Billing Support Specialist to assist with resolving billing related customer inquiries, order processing, and account administration. You will advocate for our customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected. For this role, we are looking for candidates located in the U.S.
RESPONSIBILITIES
Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes
Answer customer questions about billing and account status
Accurately identify and resolve any billing and account errors or issues
Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines
Generate invoices for new orders as well as renewal invoices and assure they are calculated and recognized correctly
Setup and maintain customer accounts in the billing system
Assist with other accounting duties and participate in departmental projects to meet business needs
WHAT YOU BRING TO BITWARDEN
A passion for helping Bitwarden users
A strong sense of empathy and the ability to advocate for others
Experience with customer service and communicating billing issues with customers and other internal departments
Understanding the sensitivity of working with confidential, billing, and accounting information
Superb organization, attention to detail, and time management skills
Excellent written and verbal communication skills
Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly
Strong work ethic
Experience multitasking in a cross-functional, fast-paced environment
Working knowledge of Google G Suite and/or Microsoft Office applications
Experience with cloud and/or web-based applications is a plus
Experience working with Stripe is a plus
Requirements
- ·A passion for helping Bitwarden users
- ·A strong sense of empathy and the ability to advocate for others
- ·Experience with customer service and communicating billing issues with customers and other internal departments
- ·Understanding the sensitivity of working with confidential, billing, and accounting information
- ·Superb organization, attention to detail, and time management skills
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Bitwarden, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open other roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $155k per year · You'll be taken to the employer's careers page.