Forward Deployed Engineer

Location: Remote, United States (East Coast or Denver preferred) Tech Stack: C++/Java, Docker, Kubernetes, AWS, GCP, Azure Team Size: 10 Engineers (EU-based) Travel: up to 25%

Bitmovin is a global Series-C SaaS scale-up that provides award-winning video streaming technology to world-renowned brands and managed service providers. Our solution suite consists of Live and VOD Encoding, a Multi-Platform Player, and Analytics platform; enabling content owners to redefine the viewer experience through API-based workflow optimization, fast turnaround, and scalability.

We have seen great success and created great momentum in the market. This is down to our products, ecosystem, but ultimately our people who love video streaming.

“We are constantly seeking out forward thinking individuals who want to shape the future of video… come and work with us!”

Stefan Lederer, CEO

At Bitmovin we value cognitive diversity and the huge part this plays in not only creating a global culture second to none, but in how this underpins our ability to create truly representative, Emmy award winning products. Diversity in all its forms is encouraged and celebrated at Bitmovin; everyone has a role to play in helping us shape the future of video.

Why will your impact matter?

At Bitmovin , we’re redefining how the world streams video. Our Emmy award-winning technology powers video for household names like Red Bull Media House, RTL, and Technicolor — and we’re just getting started.

This is the first Forward Deployed Engineer at Bitmovin — a greenfield role where you'll define the playbook, not inherit one.

You'll sit inside our Encoding engineering team, shipping production code in its sprints, while being the technical face of Bitmovin for our marquee US media and streaming customers. When Europe is offline, you're the one keeping US enterprise accounts moving: triaging encoding issues, driving incidents to resolution or a clean handover, and turning what you learn in the field into better product.

It's real engineering plus real customer ownership. The kind of hybrid profile that's hard to find and builds toward Staff Engineer, Solutions Architecture leadership, or founding-engineer-style roles.

What you’ll do:

Contribute production code (Java/Kotlin, C++ encoding stack) as an embedded member of the Encoding team's sprints

Own our US enterprise accounts technically: cover the timezone gap, triage and troubleshoot encoding issues during EU off-hours, and drive incidents to resolution or a safe handover

Travel to customer sites to support integrations, run workshops, and handle escalations in person

Feed field learnings back into sprint planning and the product roadmap

Make sound escalate-vs-resolve calls autonomously, and keep the EU team looped in through clear async communication

What success looks like (6–12 months):

You've become the trusted US technical point of contact for our marquee media and streaming accounts. Those customers escalate to you by name and response times during EU off-hours have visibly improved.

You're shipping production code in the Encoding team's sprints, not just triaging. You've closed real issues in the core encoding stack (Java/Kotlin, C++), not just filed them.

You've defined the Forward Deployed playbook from scratch: how issues get triaged, when to resolve vs. escalate, how handovers to the EU team happen cleanly. It's written down and repeatable, not living in your head.

You've run at least one on-site customer integration or workshop end to end, and the customer came away more self-sufficient.

Field learnings from your accounts have shaped sprint planning or the roadmap at least once, with a concrete example the team can point to.

Churn risk on your accounts is down and measurably so, with faster resolution and fewer issues aging overnight.