BeyondTrust
Technical Support Engineer
Remote work allowed only within certain countries or regions.
Employer listed it 11h ago · Added yesterday
First listed yesterday.
Salary
Not stated
Location
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Region Restricted
Remote work is allowed, but only for candidates based in United States, Canada.
What the employer says
- Source listing states candidate location: "Remote United States, Remote Canada"
What Nomaders makes of it
- Applications outside the listed area are usually rejected
- Timezone overlap with the listed area is often expected
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth, and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
What You’ll Do
Manage customer communication and expectations.
Provide phone, email, and chat support to assigned accounts.
Provide troubleshooting and debugging of customer problems.
Act as the customer liaison to Engineering, Sales, and Field Engineer teams.
Transition product issues to Tier 3 Support, Engineering, and product enhancements to Product Management, tracking status to the customer regularly.
Escalate critical issues and roadblocks to the Technical Support Manager.
Be a part of the on-call rotation for the assigned product team.
What You’ll Bring
Bachelor’s degree or equivalent experience in a related technical field
5+ years of enterprise software customer support and/or IT-related support
Strong dedication to customer service and teamwork
Proven confidence to drive technical investigations independently in remote environments
Excellent verbal and written communication skills (individual and group settings)
Ability to understand, analyze, and resolve customer technical needs
Experience collaborating across Pre-Sales Engineering, Product Management, Development, Technical Support, and Sales
Required Technical Experience Advanced (3+ years)
Windows Server OS
Account Administration: Windows & Active Directory
Active Directory / LDAP & Group Policy (GPO) Administration
Networking (DNS, port testing, packet captures, TLS, secure communications)
RDP Connections
Requirements
- ·Bachelor’s degree or equivalent experience in a related technical field
- ·5+ years of enterprise software customer support and/or IT-related support
- ·Strong dedication to customer service and teamwork
- ·Proven confidence to drive technical investigations independently in remote environments
- ·Excellent verbal and written communication skills (individual and group settings)
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, region restricted, matches where you plan to live and work.
- 2Tailor your CV to the role at BeyondTrust, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.