BeyondTrust
Customer Retention Executive
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 4 weeks ago · Added 5 days ago
Been open since 4 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Other
This employer didn't state pay. Jobs like this usually pay around $80k–$155k a year, a typical range taken from 407 mid-level other roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote United States | East Coast, Remote United States"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
BeyondTrust is a place where you can bring your purpose to life through the work that you do, creating a safer world through our cybersecurity SaaS portfolio.
Our culture of flexibility, trust, and continual learning means you will be recognized for your growth and for the impact you make on our success. You will be surrounded by people who challenge, support, and inspire you to be the best version of yourself.
The Role
The Customer Retention Executive (CRE1) is a member of the global Customer Retention & Growth Team within the Go to Market organization of BeyondTrust. The CRE1 works to secure and expand the recurring revenue business of the BeyondTrust customer base through driving both renewals and identifying/assisting with expansion opportunities. The CRE1 is responsible for managing a high volume of customer accounts and thrives in a fast-paced, customer-centric environment. This individual is self-motivated, proactive, and eager to partake in opportunities to expand his/her knowledge base of renewals and customer success in driving future growth.
What You’ll Do
Contributes to the attainment of the annual renewal bookings quota and company migration target quota
Serves as the point of contact on all items relating to perpetual customer accounts in a given customer segment in either renewal or migration motion
Participates with add-on and upsell opportunities related to renewals/migrations
Exhibits competencies in reporting, including building and interpreting data related to TAR, ACV attained, Point of Renewal Add-ons, and Closed/Lost opportunities
Confident in customer negotiation and problem-solving, proposing effective and creative resolutions
Understands and communicates product use-cases, especially relating to SaaS upgrade motions and value proposition
Skillfully handles escalations and understands how to defuse situations
Consistently displays a proactive approach to work
Establishes and maintains professional and mutually beneficial alignments with associated internal teams (Sales, Order Management, Renewal Operations, Billing, Fulfillment, Support, etc.)
Understands the Bookings Policy and consistently adheres to policy & team expectations for resolving orders on hold
What You’ll Bring
Bachelor’s degree in Finance, Accounting, Business, or comparable industry experience
Excellent written and verbal communication skills with an ability to communicate cross functionally across the organization as well as externally with customers
Strong organization skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment
Ability to work with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships
Proven analytical and problem resolution skills
Flexibility and ability to prioritize in meeting multiple goals
Adhere to internal controls, best practices, and efficiencies
Proficient with Microsoft Office and Salesforce
Requirements
- ·Bachelor’s degree in Finance, Accounting, Business, or comparable industry experience
- ·Excellent written and verbal communication skills with an ability to communicate cross functionally across the organization as well as externally with customers
- ·Strong organization skills and ability to multi-task, self-start and self-direct work in an independent and fast paced environment
- ·Ability to work with teams in diverse functional areas with effective interpersonal skills necessary to build positive, productive, and effective professional working relationships
- ·Proven analytical and problem resolution skills
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at BeyondTrust, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open other roles with comparable remote rules.
Free to apply, no account needed.
Typically $80k to $155k per year · You'll be taken to the employer's careers page.