Staff Product Manager, Comms Platform

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

About the role

We’re looking for a Staff Product Manager to help shape the next generation of Affirm’s Comms Plat. The opportunity spans two connected areas: (1) Modernizing the platform that powers critical transactional communications across channels; (2) Building shared capabilities that help Affirm create a more coordinated experience across marketing and transactional comms. Together, this work will simplify how teams build and manage communications, strengthen the reliability and scalability of our systems, and help us deliver more relevant and consistent customer experiences.

You’ll partner closely with Engineering and teams across Product, Marketing, Ops, Design, Analytics, and Legal and Compliance to set product direction and turn it into capabilities teams can successfully adopt. You’ll navigate complex technical and business tradeoffs, balance near-term needs with longer-term platform investments, and help determine where Affirm should build capabilities directly versus work with third-party partners.

What you'll do

Set product strategy and roadmap for Comms Plat, connecting customer needs, business priorities, and technical opportunities.

Help modernize Affirm’s comms infrastructure and build shared capabilities that support more consistent experiences across transactional and marketing comms.

Lead complex platform initiatives from strategy through launch and adoption, working closely with Engineering and cross-functional partners.

Build strong relationships across Affirm so communications needs for new products, markets, and customer journeys are understood early and reflected in platform plans.

Shape channel, platform, and partner strategy, including thoughtful build-versus-buy decisions across the communications ecosystem.

Make clear tradeoffs across customer experience, reliability, scalability, cost, regulatory requirements, and speed.

Define meaningful measures of success and use customer, product, operational, and business signals to guide priorities and investment.

What we look for

8+ years of product management experience, or equivalent experience, with a track record of leading complex products or platforms.

Experience building platform or other technically complex products. Comms or messaging experience is helpful, but not required.

Strong product judgment and the ability to turn complex, ambiguous problems into a clear strategy and actionable roadmap.

Technical fluency and comfort partnering deeply with Engineering on architecture, reliability, scalability, and platform tradeoffs.

A track record of taking products beyond launch and driving adoption across multiple teams or customer groups.

Strong cross-functional influence and the ability to build alignment across teams with different priorities and constraints.

Strong analytical and business judgment, including the ability to weigh customer impact, operating complexity, cost, and risk when making decisions.

Clear written and verbal communication skills, with the ability to make complex topics understandable and bring stakeholders along in the decision-making process.

A customer-first mindset and the ability to stay focused on the experience the platform ultimately creates, even when working deep in infrastructure.

Comfort operating with ambiguity, using judgment and available information to move work forward while adapting as you learn.

This is a remote-first position based in the UK with the option to work from our London office for candidates who prefer an office environment.