5CA

Japanese / English Gaming Support Agent

Region Restricted

Remote work allowed only within certain countries or regions.

Employer listed it 4 weeks ago · Added yesterday

Been open since 4 weeks ago, still being checked, but it has been live a while.

Salary

Not stated

Location

Timezone

APAC

Contract

Full-time

Experience

Mid

Remote flexibility

Region Restricted

Remote work is allowed, but only for candidates based in Japan, Malaysia, Morocco, Philippines, Serbia.

What the employer says

Source listing states candidate location: "Remote - Bosnia and Herzegovina; Remote - Japan; Remote - Malaysia; Remote - Morocco; Remote - Philippines; Remote - Serbia; Remote - Türkiye"

What Nomaders makes of it

Applications outside the listed area are usually rejected
Timezone overlap with the listed area is often expected

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

About you

You speak Japanese at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum)

You have in-depth gaming knowledge and love anything related to video games

You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop

You are a fast learner, take initiative and excel at troubleshooting

You have a dedicated quiet workspace located within your residence

(Optional) Experience in a Customer service environment is a plus.

Technical requirements

A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency < 120 ms, internationally

A minimum of 8 GB RAM

Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer

A processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above )

A GPU with a G3D Rating of 4806 , like GTX 760, or stronger

A smartphone usable for two-factor authentication that runs at least:

Android 10.0 or newer

Apple iOS 16.0 or newer

We offer

The flexibility to work 100% remotely with no wasted commute time and travel costs

A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients

A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness

Innovative digital tools and comprehensive training, with access to our library of online training courses

Various learning and career development initiatives throughout the year

Fun employee engagement activities and participation in 5CA employee-lead communities

Requirements

·You speak Japanese at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum)
·You have in-depth gaming knowledge and love anything related to video games
·You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
·You are a fast learner, take initiative and excel at troubleshooting
·You have a dedicated quiet workspace located within your residence

Benefits

·The flexibility to work 100% remotely with no wasted commute time and travel costs
·A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
·A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
·Innovative digital tools and comprehensive training, with access to our library of online training courses
·Various learning and career development initiatives throughout the year

How to apply

1Check the flexibility label above, region restricted, matches where you plan to live and work.
2Tailor your CV to the role at 5CA, mentioning your remote working experience and working hours (APAC).
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.