5CA
German / English Customer Support Agent
Remote role where the employee must remain based in a particular country.
Serbia only
Employer listed it 5 days ago · Added yesterday
First listed 5 days ago and still open.
Salary
Not stated
Location
Serbia only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Serbia. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote - Bosnia and Herzegovina; Remote - Georgia; Remote - Kosovo; Remote - North Macedonia; Remote - Serbia; Remote - Tunisia; Remote - Türkiye"
What Nomaders makes of it
- Residency required in Serbia
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
As a Customer Support Agent at 5CA, you'll provide customer service for multinational Consumer electronics and E-commerce companies as part of a large international team. You'll be on the front line talking to customers via email, live chat, social media, and phone. You'll be responsible for calmly troubleshooting their issues and helping them out when they need it the most. You'll also undergo assisted training to help you develop and improve your skills to provide the best customer support for our clients and their customers.
About You
Y ou speak German at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum)
You are interested in E-commerce, consumer electronics, and customer satisfaction
You are always open to working with new technologies and products
You are a fast learner, take the initiative and excel at troubleshooting
You have a dedicated quiet workspace located within your residence
(Optional) Experience in a Customer service environment is a plus.
Technical Requirements
A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency <120ms, internationally
A minimum of 8 GB RAM
A 64-bit version of Windows 11 or newer (all versions except Windows S mode), or macOS 13 or newer
An Intel Core i5-8300H or better/similar.
An Integrated graphics card
A smartphone usable for two-factor authentication that runs at least:
Android 10.0 or newer
Apple iOS 16.0 or newer
What We Offer
The flexibility to work 100% remotely with no wasted commute time and travel costs
A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
Innovative digital tools and comprehensive training, with access to our library of online training courses
Various learning and career development initiatives throughout the year
Fun employee engagement activities and participation in 5CA employee-lead communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, to name a few
Requirements
- ·Y ou speak German at an advanced level (C1 minimum) and English at an intermediate level (B2 minimum)
- ·You are interested in E-commerce, consumer electronics, and customer satisfaction
- ·You are always open to working with new technologies and products
- ·You are a fast learner, take the initiative and excel at troubleshooting
- ·You have a dedicated quiet workspace located within your residence
Benefits
- ·The flexibility to work 100% remotely with no wasted commute time and travel costs
- ·A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
- ·A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
- ·Innovative digital tools and comprehensive training, with access to our library of online training courses
- ·Various learning and career development initiatives throughout the year
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at 5CA, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.