5CA
English Gaming Support Agent - LATAM
Remote role where the employee must remain based in a particular country.
Argentina only
Employer listed it 3 weeks ago · Added yesterday
Been open since 3 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Argentina only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Argentina. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote - Argentina; Remote - Colombia; Remote - Costa Rica; Remote - El Salvador; Remote - Guatemala; Remote - Honduras; Remote - Nicaragua; Remote - Panama; Remote - Peru, LATAM (Remote)"
- Job description states: "located in Argentina"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
As a Gaming Support Agent at 5CA, you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.
About you
You speak and write English at an advanced level (minimum C1).
You are located in Argentina, Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, or Peru .
You have in-depth gaming knowledge and love anything related to video games.
You own a modern gaming PC/laptop.
You are a fast learner, take initiative and excel at troubleshooting.
You have a dedicated quiet workspace located within your residence.
(Optional) Experience in a Customer service environment is a plus.
Technical requirements
A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency < 120 ms, internationally
A minimum of 8 GB RAM
Windows 11 (All editions except Windows S Mode)
A processor with a CPU Mark of at least 9220 , like Intel i5-8400, or stronger ( Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above )
A GPU with a G3D Rating of 4806 , like GTX 760, or stronger
2 monitors
A smartphone usable for two-factor authentication that runs at least:
Android 10.0 or newer
Apple iOS 16.0 or newer
What we offer
The flexibility to work 100% remotely with no wasted commute time and travel costs.
A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients.
A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness.
Innovative digital tools and comprehensive training, with access to our library of online training courses.
Requirements
- ·You speak and write English at an advanced level (minimum C1).
- ·You are located in Argentina, Colombia, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, or Peru .
- ·You have in-depth gaming knowledge and love anything related to video games.
- ·You own a modern gaming PC/laptop.
- ·You are a fast learner, take initiative and excel at troubleshooting.
Benefits
- ·The flexibility to work 100% remotely with no wasted commute time and travel costs.
- ·A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients.
- ·A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness.
- ·Innovative digital tools and comprehensive training, with access to our library of online training courses.
- ·Various learning and career development initiatives throughout the year.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at 5CA, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.