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Technical Support Engineer (Remote) - Colombia

Work from home

Remote role where the employee must remain based in a particular country.

Colombia only

From the listing details: Source listing states candidate location: "Colombia"

Employer listed it 3 months ago · Added 5 weeks ago

Been open since 3 months ago. Long-running listings are sometimes left up after the role is filled.

Salary

Not stated

Location

Colombia only

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Position: Support Engineer Location: Remote Department: Service Delivery Schedule: 9:00 AM – 6:00 PM EST (New York)
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Colombia. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Colombia"

What Nomaders makes of it

Residency required in Colombia
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
No pay is stated. Ask for the salary range before investing time in interviews.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Ready to Build Solutions and Make a Difference? Join My IT Crew.

At My IT Crew, we believe great IT support is about more than resolving technical issues. It's about building strong relationships, creating positive client experiences, and helping businesses succeed through reliable technology.

Since 2016, we've been helping organizations simplify IT while building a workplace where collaboration, learning, and innovation are part of everyday life.

Why people enjoy working here:

Consistently maintaining a 97% client satisfaction rating

Modern tools and technology that help you work efficiently

A collaborative environment where ideas are encouraged

Opportunities to grow your technical skills and advance your career

We're looking for a Support Engineer who enjoys troubleshooting complex technical issues, working directly with clients, and continuously expanding their knowledge.

Position: Support Engineer Location: Remote Department: Service Delivery Schedule: 9:00 AM – 6:00 PM EST (New York)

What You'll Be Doing

In this role, you'll provide technical support to a variety of business clients while ensuring an excellent customer experience. Your responsibilities include:

Diagnose and resolve issues involving Windows workstations, Microsoft 365, servers, networking, and business applications.

Manage and prioritize incoming support requests while maintaining clear communication with clients throughout the resolution process.

Escalate complex issues appropriately and collaborate with senior engineers when additional expertise is needed.

Configure, maintain, and troubleshoot Microsoft environments, including Active Directory, Windows Server, DNS, DHCP, and virtualization platforms.

Support network infrastructure, including firewalls, wireless networks, switches, VPNs, and VoIP solutions.

Document troubleshooting steps, resolutions, and technical procedures to improve internal knowledge sharing.

Coordinate with third-party vendors when necessary to resolve hardware, software, or connectivity issues.

Participate in team meetings, technical training sessions, and continuous process improvement initiatives.

Deliver professional, friendly, and timely support that helps clients stay productive.

What We're Looking For

You'll be successful in this role if you have:

Experience supporting Windows environments in a professional IT setting.

Requirements

·We're looking for a Support Engineer who enjoys troubleshooting complex technical issues, working directly with clients, and continuously expanding their knowledge.
·Position: Support Engineer Location: Remote Department: Service Delivery Schedule: 9:00 AM – 6:00 PM EST (New York)
·What You'll Be Doing
·In this role, you'll provide technical support to a variety of business clients while ensuring an excellent customer experience. Your responsibilities include:

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at My IT Crew, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1mo ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.