My IT Crew

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IT Support Engineer (Remote) - Mexico

Work from home

Remote role where the employee must remain based in a particular country.

Mexico only

From the listing details: Source listing states candidate location: "Mexico"

Employer listed it 3 months ago · Added 5 weeks ago

Been open since 3 months ago. Long-running listings are sometimes left up after the role is filled.

Salary

Not stated

Location

Mexico only

Timezone

Not stated

Contract

Full-time

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Hours: 9 am - 6 pm EST (New York City time zone)
Where you can work from: Location eligibility not confirmed
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Mexico. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Mexico"

What Nomaders makes of it

Residency required in Mexico
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Experience: employer states

Written as a requirement

“Required: Previous experience working for a Managed Service Provider (MSP) , supporting multiple clients in a fast-paced service desk or engineering environment.”

Questions worth asking: Nomaders interpretation

The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
No pay is stated. Ask for the salary range before investing time in interviews.
The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

Ready to Solve, Innovate, and Be the Hero for Our Clients? Join Us at My IT Crew.

At My IT Crew, being an engineer isn't about closing tickets, it's about building trust. Since 2016, we've been redefining what it means to deliver IT services, with a focus on empowering people, solving complex problems, and creating a culture where both our clients and team members thrive.

Our client satisfaction? A steady 97%.

Our toolbox? Always stocked with the latest tech to make your job smoother and our support best-in-class.

Our culture? One where every voice matters, new ideas are celebrated, and you're more than just a cog in the wheel.

Now, we're looking for a Support Engineer who is obsessed with problem-solving and delivering an exceptional client experience—someone who is ready to make a real impact.

Position: Support Engineer

Location: Remote

Department: Service Delivery

Hours: 9 am - 6 pm EST (New York City time zone)

What You'll Do

As a Support Engineer, you'll be on the front lines, ensuring our clients' technology runs flawlessly. You won't just be fixing things; you'll be a trusted partner. You'll:

Become the go-to expert for our clients, masterfully troubleshooting everything from Windows devices and Microsoft 365 to network infrastructure and VoIP systems.

Own client communication , building rapport, managing expectations, and ensuring every interaction ends with a positive outcome.

Manage your ticket queue with precision , prioritizing effectively and handling warm transfer escalations with a calm, confident approach.

Contribute to a knowledge base that actually works , creating and refining documentation that empowers the entire team to succeed.

Act as a liaison between clients and vendors, driving incident resolution and ensuring seamless support from end to end.

Collaborate across the team in weekly meetings and team-led trainings, helping to drive yourself and the company forward.

Lead by example , upholding our commitment to accountability, proactive service, and stellar customer support.

What You Bring

We're looking for a problem-solver who is part tech wizard, part customer champion. You're a proven executor with a "no ego" approach, always willing to help a teammate and drive our collective goals. You'll bring:

Required: Previous experience working for a Managed Service Provider (MSP) , supporting multiple clients in a fast-paced service desk or engineering environment.

Hands-on expertise in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies.

Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP.

Requirements

·We're looking for a problem-solver who is part tech wizard, part customer champion. You're a proven executor with a "no ego" approach, always willing to help a teammate and drive our collective goals. You'll bring:
·Required: Previous experience working for a Managed Service Provider (MSP) , supporting multiple clients in a fast-paced service desk or engineering environment.
·Hands-on expertise in troubleshooting, configuring, and managing Microsoft technologies, including Windows Server, Active Directory, and Group Policies.
·Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP.
·Demonstrated knowledge of advanced networking principles and the ability to troubleshoot firewalls, switches, and Wi-Fi.

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at My IT Crew, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1mo ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.