Business Operations Manager

About Zip

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

Your Role

As a Business Operations Manager/Senior Manager , you’ll be part of a small, high-leverage team responsible for tackling Zip’s most important business challenges. You’ll lead cross-functional initiatives, design and operationalize new processes, and work directly with senior leadership to drive measurable impact. This is a senior individual contributor role with significant ownership and visibility, ideal for someone who thrives in ambiguity and wants accountability for delivering outcomes.

You Will

Lead “zero-to-one” strategic initiatives across the organization, translating ambiguous goals into actionable plans and measurable outcomes.

Take ownership of projects end-to-end, from scoping and analysis through execution and implementation.

Partner cross-functionally with Sales, Marketing, Customer, Product, and G&A teams to deliver operational improvements and inform strategic decision-making.

Build scalable processes and systems from “one-to-ten” and improve existing workflows for efficiency and growth.

Analyze business performance, develop robust models, and synthesize insights into clear recommendations for leadership.

Define success metrics, track performance, and ensure accountability across key initiatives.

Qualifications

6+ years of experience in management consulting, investment banking, private equity, or business operations at a high-growth startup.

4-year undergraduate degree (preferably in a quantitative or analytical field such as Business, Economics, Engineering, Finance, or related)

Proven ability to independently problem-solve and drive complex projects under ambiguity

Strong analytical skills, including experience working with complex business data

Excellent communication and stakeholder management skills; able to influence across levels and functions

Demonstrated ability to create and operationalize new processes, systems, or programs.

Preferred Qualifications

Based in SF or willing to relocate; hybrid role.

Experience at a high-growth B2B SaaS company.

Familiarity with internal AI tooling such as Claude Cowork

Prior exposure to both Product and GTM organizations.

MBA or advanced degree a plus but not required.