Zip

Technical Acct Manager/Senior Customer Success Manager

Hybrid

Part remote, part office, you need to live within commuting distance of a named location.

Hybrid · London

Employer listed it 7 weeks ago · Found 5h ago

Been open since 7 weeks ago. Long-running listings are sometimes left up after the role is filled.

Salary

Not stated

Location

Hybrid · London

Timezone

Not stated

Contract

Full-time

Experience

Senior

Remote flexibility

Hybrid

This role is only partly remote, the employer expects time in the office around London, Hybrid, so you need to live within commuting distance.

What the employer says

Source listing states candidate location: "London, Hybrid"
Listing mentions "Hybrid"

What Nomaders makes of it

Not suitable if you plan to move between countries

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

About the role

About Zip

Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups.

Your Role

We’re looking for a Senior Customer Success Manager (equivalent to a technical account manager) to manage our rapidly growing enterprise customer base across all industries. As a Sr. CSM, you’ll work closely with sales, implementation, engineering and product while also working with a variety of customer stakeholders. You will advise customers on how to transform the way they manage B2B purchasing across their business, creating immediate value and efficiency for employees through product adoption and enablement.

This role is ideal for you if you enjoy being a product expert, creative problem solving, and want to work with a world-class team and customers such as Coinbase, Snowflake, Toast, Northwestern Mutual, Notion, Canva, Samsara, Databricks, Miro, and many more.

You Will

Help our largest customers drive procurement success on the Zip platform.

Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis.

Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices.

Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams.

Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty.

Manage customer health and hedge account risks based on data-driven adoption metrics.

Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations.

Train and empower customers to be product specialists to become increasingly self-sufficient for their organization.

Partner with the renewals team to achieve target GRR.

Responsible for post implementation technical health of the client and perform hands on support in product adoption, and enablement.

Continuously improve Customer Success assets and processes. We’re an early-stage company, we want people who are excited to build and motivated to up-level the status quo!

Qualifications

8+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit.

Prior SaaS implementation experience

Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools.

Excellent interpersonal skills and ability to establish quick rapport and trust with customers.

Strong project management skills to manage a dynamic customer portfolio.

Creative problem solver while being attentive to details.

Requirements

·8+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization. B2B SaaS experience in a high-paced environment is a benefit.
·Prior SaaS implementation experience
·Excellent interpersonal skills and ability to establish quick rapport and trust with customers.
·Strong project management skills to manage a dynamic customer portfolio.
·Creative problem solver while being attentive to details.

Benefits

·At Zip, we’re committed to providing our employees with everything they need to do their best work.
·📈 Start-up equity
·🦷 Health, vision & dental coverage
·🚠 Team building events & happy hours
·💻 Apple equipment plus home office budget

How to apply

1Check the flexibility label above, hybrid, matches where you plan to live and work.
2Tailor your CV to the role at Zip, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 6h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.