Xero
Lead Researcher
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · UK: London (7 Devonshire Square)
Employer listed it 2 weeks ago · Added yesterday
Been open since 2 weeks ago, still being checked, but it has been live a while.
Salary
Not stated
Location
Hybrid · UK: London (7 Devonshire Square)
Work style
Async
Contract
Full-time
Experience
Lead
Category
Design
This employer didn't state pay. Jobs like this usually pay around $180k–$250k a year, a typical range taken from 75 lead-level design roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around UK: London (7 Devonshire Square), Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "UK: London (7 Devonshire Square), Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
The role & impact
This role turns customer evidence into clear decisions by combining strategic research, Voice of Customer synthesis, and research operations. You will frame complex, ambiguous business questions into researchable problems, merging qualitative and quantitative data with statistical rigour to guide product and leadership teams.
By championing a holistic view of customer needs across global markets, you will ensure our strategy directly aligns with user sentiment. Your work will protect data quality and continuity as our systems evolve, creating reusable insights that empower teams to act with confidence.
The team & how they connect
You will join a collaborative, cross-functional group that works closely with product, design, data science, and regional commercial leaders. The team blends synchronous and asynchronous working methods to keep evidence transparent and accessible across global time zones. Together, the focus is on maintaining high evidence quality while directly influencing key product and commercial decisions.
Initially, the role may focus on:
Establishing a unified, global Voice of Customer reporting structure across all feedback channels.
Safeguarding data continuity and historical comparability for key metrics like NPS, CSAT, and awareness during platform transitions.
Setting up data flows within Snowflake, SQL, and self-serve dashboards to streamline executive reporting.
Partnering with product data science to evaluate research tools, including AI capabilities and feedback pipelines.
Where and how you can work
We support a hybrid working environment that balances working from home with regular time spent together in our modern office spaces. Our collaborative boost days bring teams together in person to connect, and build relationships, while giving you the flexibility to manage your routine in a way that suits your lifestyle.
Here are some of the things we're looking for, for this role:
Expertise in quantitative methods, survey design, sampling, and statistical analysis.
Hands-on experience querying data directly using SQL, alongside familiarity with data pipelines and dashboard tools like Tableau or Snowflake.
A proven track record of translating complex, multi-method research into simple, actionable strategic recommendations.
Outstanding stakeholder management skills, with the capability to manage competing timelines and build strong cross-functional relationships.
Deep curiosity about user needs and the ability to balance analytical rigour with fast-paced decision making.
Background in SaaS, fintech, or multi-market research environments would be a strong advantage.
Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.
Join a Great Place to Work-Certified™ company where your voice matters.
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Xero, mentioning your remote working experience and working hours (Async).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open design roles with comparable remote rules.
Free to apply, no account needed.
Typically $180k to $250k per year · You'll be taken to the employer's careers page.