Warp
Tax Operations Specialist
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · New York
Employer listed it 4 months ago · Added 5 days ago
Been open since 4 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
$70,000 to $110,000
Location
Hybrid · New York
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
Published by the employer
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around New York, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "New York, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Warp
Warp is the AI-native Employee Management Platform for ambitious companies. HRIS, payroll, benefits, IT, tax compliance, and more, all built from scratch on one AI-native platform.
Every company runs on its people, and the software that manages them is some of the oldest in the enterprise. Incumbents like ADP and Workday built their businesses on complexity and large ops teams. Warp is built for AI to be the primary operator. Every advance in LLM capability widens our lead.
We process $X billion in annual payments for high-growth companies across all 50 US states + globally.
We've raised $85M from Battery Ventures, Sapphire Ventures, Peak XV, Sound Ventures (Ashton Kutcher), and Y Combinator, alongside operators including Tobi Lütke (Shopify), Claire Hughes Johnson (Stripe), and the founders of Dropbox and Replit. Our team comes from MIT, Ramp, Brex, Google, Gusto, Rippling, and more.
We hire people who ship constantly, own outcomes, and care about craft. If you want to automate an entire category of work that every company depends on, this is the place.
About The Role
We're looking for a detail-oriented Tax Operations Specialist to join our payroll tax compliance team. You'll directly report to our Tax Operations Lead, becoming the first line of defense when customers receive payroll tax notices. This role combines technical tax expertise with exceptional customer service - you'll investigate issues, communicate with tax agencies, and guide founders through resolutions with clarity and confidence.
This is an excellent opportunity for someone with 2-4 years of payroll tax experience who wants to deepen their multi-state compliance expertise while helping build scalable processes at a fast-growing startup.
What You’ll Do
Notice Resolution & Customer Support : Decode federal, state, and local payroll tax notices, translate tax jargon into plain English, and guide founders through resolution via email, Zoom, and Pylon
Agency Communication : Draft letters, file responses, and represent Warp in conversations with IRS, state, and local tax agencies to resolve account discrepancies, penalties, and registration issues
Tax Operations : Process state tax registrations, assist with jurisdiction setup across all 50 states, and support quarterly filings (Form 941 and state equivalents)
Documentation & Tracking : Maintain detailed case notes in Linear and Notion, track tax issues using project management platforms, and perform tax reconciliations
Process Improvement : Flag compliance trends and process gaps, turn recurring issues into FAQs and Founder Guides, and help improve workflows through automation initiatives
Cross-Functional Collaboration : Partner with Customer Support, Engineering, Product, and third-party administrators to test new tools and address client tax questions
Year-End Support : Assist with end of year preparation and other annual compliance processes
What You Need
Bachelor's degree in Accounting, Finance, Business, or related field (or equivalent experience)
2-4 years of payroll or payroll tax experience
Strong attention to detail and exceptional organizational skills - you rigorously track every deadline, document, and follow-up
Excellent written and verbal communication skills with ability to translate complex tax concepts for non-technical audiences
Comfort juggling high notice volume and shifting priorities while maintaining exceptional customer experience
Experience with project management tools (Jira, Linear) and collaboration platforms (Slack, Zoom, Notion)
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
- ·Direct mentorship from experienced tax operations professionals
- ·Opportunity to own end-to-end tax compliance processes
- ·Exposure to emerging tax tech and AI tools
- ·Collaborative team environment with clear career growth path
- ·Competitive salary and benefits
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Warp, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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