Vultr
More roles at VultrTechnical Support Engineer
Remote role where the employee must remain based in a particular country.
United States only
From the listing details: Source listing states candidate location: "Remote - United States, Remote"
Employer listed it 11 days ago · Added 10 days ago
First listed 11 days ago and still open.
Salary
$30 to $40 per hour
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Mid
Category
Customer Support
Stated by the employer in the job description
What the advert says
Quoted word for word from the employer's advert. Where it says nothing, we say so.
- Working hours
- Not mentioned in the advert
- Where you can work from
- Location eligibility not confirmed
- Contract
- Not mentioned in the advert
- Experience asked for
- Not mentioned in the advert
- Pay
Professional Development Reimbursement of $2,500 each year
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote - United States, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
Before you apply
Experience: employer states
Written as a nice-to-have
- “Familiarity with containers and Kubernetes in an enterprise environment is a plus”
Questions worth asking: Nomaders interpretation
- The advert does not say where you can be based. Ask which countries they can legally employ or contract you from.
- The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.
Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.
About the role
Who We Are
Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.
Vultr Cares
100% company-paid insurance premiums for employee medical, dental and vision plans.
401(k) plan that matches 100% up to 4%, with immediate vesting
Professional Development Reimbursement of $2,500 each year
11 Holidays + Paid Time Off Accrual + Rollover Plan
Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
$500 stipend for remote office setup in first year + $400 each following year
Internet reimbursement up to $75 per month
Gym membership reimbursement up to $50 per month
Company paid Wellable subscription
Join Vultr
Vultr is seeking a Technical Support Engineer to join our Technical Support team, a central pillar of our platform reliability and customer experience in our global customer success team. In this role, you will provide advanced technical support for Vultr’s products and infrastructure, serving as an escalation point for complex issues and supporting both customers and internal teams in diagnosing and resolving platform-related problems.
As a Technical Support Engineer, you’ll work closely with customers, system administrators, and engineering teams to troubleshoot complex issues, coordinate resolution efforts, and contribute to the continuous improvement of support processes and documentation. You will also play a key role in mentoring junior team members and supporting enterprise customer environments.
Key Responsibilities
Respond to customer inquiries and provide technical guidance regarding Vultr products and services, including complex or escalated issues.
Act as a first responder to platform-level alerts and incidents, assessing impact, performing advanced troubleshooting, and initiating appropriate escalation.
Lead complex incident analysis, perform root cause investigations, and develop recommendations to prevent recurrence of platform-level issues
Coordinate with system administration, engineering, networking, and other internal teams to resolve platform-level problems and outages.
Recommends corrective and preventive actions based on analysis of platform behavior and incident trends
Support the resolution of escalated customer complaints by providing technical analysis, clear communication, and timely updates.
Serve as an escalation point for Technical Support Specialists, assisting with diagnosis, troubleshooting approach, and resolution strategy.
Create, update, and maintain internal documentation, knowledge base articles, and support procedures to improve team effectiveness and consistency.
Requirements
- ·Demonstrated experience in enterprise technical support or a similar advanced support role (3+ years)
- ·Strong experience working with Linux systems, including advanced use of command-line tools for troubleshooting and investigation
- ·Solid understanding of troubleshooting methodologies and the ability to apply them to complex, non-routine technical issues
- ·Experience with enterprise networking concepts sufficient to diagnose and support platform-level issues
- ·Experience supporting enterprise customer environments in an infrastructure-as-a-service or cloud-based context
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Vultr, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 11d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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