Vultr
Technical Support Specialist
Remote role where the employee must remain based in a particular country.
United States only
Employer listed it 6 months ago · Added yesterday
Been open since 6 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
United States only
Timezone
US East
Contract
Full-time
Experience
Entry
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $50k–$80k a year, a typical range taken from 14 entry-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in United States. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Remote - United States, Remote"
What Nomaders makes of it
- Residency required in United States
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Who We Are
Vultr is on a mission to make high-performance cloud infrastructure easy to use, affordable, and locally accessible for enterprises and AI innovators around the world. With 33 global cloud data center locations, Vultr is trusted by hundreds of thousands of active customers across 185 countries for its flexible, scalable, global Cloud Compute, Cloud GPU, Bare Metal, and Cloud Storage solutions. In December 2024 Vultr announced an equity financing at a $3.5 billion valuation. Founded by David Aninowsky and self-funded for over a decade, Vultr has grown to become the world’s largest privately-held cloud infrastructure company.
Vultr Cares
100% company-paid insurance premiums for employee medical, dental and vision plans.
401(k) plan that matches 100% up to 4%, with immediate vesting
Professional Development Reimbursement of $2,500 each year
11 Holidays + Paid Time Off Accrual + Rollover Plan
Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
$500 stipend for remote office setup in first year + $400 each following year
Internet reimbursement up to $75 per month
Gym membership reimbursement up to $50 per month
Company paid Wellable subscription
Join Vultr
Vultr is seeking a Technical Support Specialist to support our customers and internal teams by responding to platform alerts, troubleshooting technical issues, and coordinating resolution across the organization.
In this role, you will serve as part of a triage and support function, responding to customer inquiries and system alerts, diagnosing issues using established tools and procedures, and escalating complex problems to Technical Support Engineers, System Administrators, and Engineering teams as needed. This position is highly collaborative, customer-facing, and operational in nature, and plays a key role in meeting service-level objectives and maintaining platform reliability.
Key Responsibilities
Respond to customer inquiries regarding Vultr products and services through ticketing systems and other support channels.
Act as a first responder to platform-level alerts and issues, assessing impact and initiating appropriate troubleshooting and escalation.
Troubleshoot technical issues by reviewing system data, logs, and platform behavior using established procedures and documentation.
Identify whether reported issues are related to customer configuration, product functionality, or platform-level events.
Coordinate with system administrators, engineering teams, network operations, and other internal stakeholders to support issue resolution.
Escalate incidents appropriately based on severity, service-level objectives, and established escalation frameworks.
Communicate with remote data center staff via phone to address and resolve operational issues.
Support the creation and ongoing maintenance of internal and customer-facing documentation, including knowledge base articles, product guides, and troubleshooting procedures.
Requirements
- ·Foundational understanding of servers, computing principles, and how infrastructure-as-a-service platforms operate
- ·Experience with Linux Command Line
- ·Basic knowledge of enterprise networking concepts sufficient to understand system behavior and assist with troubleshooting
- ·Strong customer service skills and the ability to communicate clearly in high-pressure situations
- ·Ability to manage multiple tickets or issues simultaneously while adapting to shifting priorities
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Vultr, mentioning your remote working experience and working hours (US East).
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
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Free to apply, no account needed.
Typically $50k–$80k · You'll be taken to the employer's careers page.