Associate Technical Product Manager

This is a fully remote role within the United States.

We are seeking a detail-oriented, technically-fluent Technical Product Manager to own planning and execution for tactical features and improvements within our Contracts product. This role will manage the day-to-day flow of user reported issues in close partnership with Engineering and the broader Product team. They will also work closely with Customer Success – not as first-line support, but as the product owner who takes confirmed issues from CS, synthesizes scattered feedback into clear themes, and turns the highest priorities into shipped improvements.

Why this Role Matters

Turquoise has built the most comprehensive picture of negotiated rates and contract data in US healthcare, and Contracts is a core pillar of that business. As the product and customer base have grown, so has the volume and complexity of inbound support and feature requests. This role exists to both absorb and structure that operational load, and to make sure the high-impact improvements that come out of it actually get built. This is a great entry point for someone with revenue cycle or managed care experience who wants to grow into a product or product operations career; you'll get hands-on reps in requirements, prioritization, and cross-functional execution from day one.

Responsibilities:

Own requirements and execution for tactical features and improvements within the Contracts product, from scoping through eng handoff and launch

Own triage of confirmed issue reports, feedback and feature requests across the Contracts product, in partnership with Engineering

Identify themes across support tickets and escalations, and turn the highest-impact ones into scoped feature or hardening work

Own the prioritization and translation of issues into engineering-ready requirements

Complete UAT on changes before they move to production

Be a trusted resource for CS on the status of support tickets and in-flight improvements - a partner CS can count on for strong prioritization instincts and product judgement

Be a reliable partner for Engineering on execution

Contribute to the structure of contracts support intake and execution, suggesting improvements as you learn the process

As you build trust and context, take on broader product ownership across the Contracts product

Build and operationalize AI-powered solutions and workflows

What you'll bring to the role:

2-5 years of experience in health care revenue cycle or health tech, with background in managed care contracts and health care reimbursement

Experience triaging, prioritizing, or managing inbound customer requests, ideally in partnership with Product, CS, and/or Engineering

Comfort operating in a fast-paced, ambiguous environment, with the instinct to create structure where there isn't one

Excellent written and verbal communication skills, with the ability to translate between technical and non-technical stakeholders

Highly organized and reliable, with strong judgment on urgency and impact

Bachelor's degree OR equivalent experience/knowledge. We are happy to work with strong candidates with non-traditional educational backgrounds.

Bonus points:

Product management or product owner experience