Turnkey
Technical Support Engineer (PT time zone)
Remote. The employer does not say where candidates may be based.
Location not stated
Employer listed it 11 months ago · Added 4 days ago
Been open since 11 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
$100,000 to $150,000
Location
Location not stated
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
Published by the employer
Remote flexibility
Undisclosed
The listing is advertised as remote but does not state which countries or regions candidates may work from.
Why this role is Undisclosed
We only label a role Work from anywhere, Region restricted or Work from home when the employer's own wording says so. We checked this advert under our current rules and found no country or region eligibility requirement in it. We don't guess, so it stays Undisclosed until the employer publishes enough location information. Here is exactly what the advert left out.
- Countries you can work from: Not stated. The advert only gives "Remote", which names no country you must live in.
- Whether the work is remote: Never mentioned. The role reached us through a remote job board, but the advert itself doesn't say the work is remote.
- Working hours: Not stated. No timezone overlap or set hours are mentioned, so assume nothing either way.
Worth a look all the same. Missing wording is usually a rushed job posting rather than a closed door, so ask where you can be based in your first message, before you write a tailored application.
What the employer says
- Source listing states candidate location: "Remote"
What Nomaders makes of it
- No residency or region requirement found in the job description
- Check with the employer before assuming you can work from abroad
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Your role
As a Technical Support Engineer at Turnkey, you’ll help developers integrate, debug, and succeed with our SDKs and APIs across a range of environments — from React and mobile apps to backend servers and CLI tools. You’ll be the front line of technical expertise for customers building the next generation of crypto products on Turnkey.
You’ll spend your days reading code, investigating issues, and helping developers get unblocked fast — all while spotting opportunities to make our SDKs, docs, and platform better for everyone.
This is a deeply technical, hands-on role that blends debugging skill, customer empathy, and systems thinking. It’s perfect for someone who loves problem-solving, thrives in fast-moving contexts, and wants to be part of a team that sets the gold standard for developer experience.
What you’ll do
Triage, troubleshoot, and resolve customer issues across our SDKs and APIs covering web, mobile, and backend integrations
Debug integrations across a variety of platforms and languages
Identify, reproduce, and document bugs, partnering with engineering to drive them to resolution
Support customers in setting up and verifying integrations, including configuration, auth flows, and signing
Create and maintain example code, troubleshooting guides, and internal playbooks
Spot patterns in recurring issues and propose fixes or improvements to documentation and SDKs
Partner with Product and Engineering to relay feedback and insights from the field
Help improve internal tools and processes to scale our technical support function
What we’re looking for
2–6 years of experience in a technical support, solutions engineering, or software engineering role
Strong working knowledge of TypeScript and React, with familiarity in React Native or other mobile SDKs
Experience debugging APIs (REST, JSON, auth headers, 4xx/5xx errors, etc.)
Strong problem-solving skills and comfort digging into unfamiliar systems to find answers
Clear, empathetic written and verbal communication
Thrives in a fast-paced, startup environment with shifting priorities and lots of context switching
Previous experience in the crypto / web3 space
Style points
Experience supporting developer tools, APIs, or SDKs
Prior experience with customer-facing technical roles in crypto, fintech, or security products
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
- ·Full benefits, including medical, dental, vision, life, disability, HSA/FSA, 401(k)
- ·Paid parental leave
- ·Unlimited PTO (and we will force you to take time off!)
- ·$3,000/yr learning and development budget to attend industry conferences
- ·Multiple team offsites per year
How to apply
- 1Check the flexibility label above, undisclosed, matches where you plan to live and work.
- 2Tailor your CV to the role at Turnkey, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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