Staff Engineer or Architect (AI Agentic Team)

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. As the global front-runner in our industry, we are redefining how businesses grow, innovate and comply online.

Picture yourself at the forefront of innovation, contributing to our award-winning platform that enables organizations worldwide to quickly onboard customers, optimize costs and combat fraud. Fueled by Silicon Valley support, Trulioo stands as the trusted platform that can verify more than 5 billion people and 700 million business entities spanning 195 countries.

But Trulioo is more than a tech company. We are a united force of dedicated experts committed to establishing trust online - and we’re proud to be recognized as a BC Top Employer for the second consecutive year , reflecting our commitment to an inclusive, collaborative, and people-first workplace.

Headquartered in Vancouver and with strategic hubs in San Diego and Dublin, we foster a culture of collaboration and open communication. Our offices support a hybrid model and staff typically work three days per week at a hub location. Join us where excitement meets innovation and contribute to a world where trust and technology unite.

What We Offer

Comprehensive Benefits: We provide a robust benefits package for full-time, permanent employees, including health, dental, and vision coverage, retirement plans with company match, paid time off, parental leave, and an annual education & training stipend (equivalent to $1,000 in local currency). Specific benefits may vary by location and will be discussed further during the interview process.

Flexible Hybrid Working Environment: Our offices are designed to support both collaboration and flexibility. Enjoy weekly lunches, quality coffee, and regular social events. Many locations also feature parent rooms, on-site gyms, comfortable lounges, and adaptable workstations to support your comfort and productivity.

Wellness: We care about your well-being. Team members have access to wellness workshops and events, as well as a complimentary Headspace subscription to help you stay focused, grounded, and energized.

Employee Resource Groups: Belonging is an important part of doing your best work. Our ERGs provide an inclusive space, support and community for employees of diverse backgrounds and allies. We host informative, fun sessions and celebrations that are often open to the entire organization.

Position Summary:

Reporting to the Director of Software Engineering, the Staff Engineer or Architect (Agentic AI Team) will be responsible for designing, building, and owning agent systems end-to-end - from design through production. This role involves building reliable, steerable, multi-step agent workflows that plan, execute, observe outcomes, and iteratively improve.

This role is expected to leverage AI and emerging technologies to improve productivity, enhance decision-making, and continuously optimize how work is performed.

This will be a full-time, permanent position, either working out of the Vancouver office on a hybrid model (3-days per week in the office) or remotely within North America.

What You’ll Be Doing:

Design, build, and own agent systems end-to-end - from design through production - for identity, fraud, risk, and commerce workflows. You own the eval harness and observability for what you ship, not just the happy path.

Build reliable, steerable, multi-step agent workflows that plan, execute, observe outcomes, and iteratively improve - including tool use and human-in-the-loop patterns appropriate to regulated, high-stakes decisions.

Troubleshoot novel, non-deterministic failures across models, tools, orchestration, and infrastructure. You stay calm under ambiguity, form hypotheses, instrument the system, and find the root cause.

Work in a compliance-heavy, globally regulated domain where auditability, correctness, and human oversight are features, not afterthoughts.

Set and communicate a technical vision - to teammates and to the agents you direct. You make the implicit explicit: a spec an agent can execute is a spec a teammate can trust.

Leverage AI and emerging technologies to improve productivity, streamline workflows, and identify opportunities for continuous improvement while ensuring the responsible, secure, and compliant use of AI tools.

Orchestrate AI agents in your daily work and hold the bar on what they produce. You keep a clear mental model of the system, verify what changed, and stay accountable - AI is a force multiplier, not an excuse.

What You’ll Bring:

8+ years of software engineering experience with demonstrated impact on production systems.

Fluency using AI agents in your own engineering workflow - you can show us how you keep a mental model, verify outputs, and stay accountable while moving faster with AI.