Truelogic
Technical Support Engineer - Digital Marketing - Mexico (Remote)
Remote role where the employee must remain based in a particular country.
Mexico only
Employer listed it 5 days ago · Added 5 days ago
First listed 5 days ago and still open.
Salary
Not stated
Location
Mexico only
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Mexico. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Mexico City, Remote"
- Job description states: "based in Latin America"
What Nomaders makes of it
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
About Truelogic
At Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we’ve been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.
Our team of 600+ highly skilled tech professionals, based in Latin America, drives digital disruption by partnering with U.S. companies on their most impactful projects. Whether collaborating with Fortune 500 giants or scaling startups, we deliver results that make a difference.
By applying for this position, you’re taking the first step in joining a dynamic team that values your expertise and aspirations. We aim to align your skills with opportunities that foster exceptional career growth and success while contributing to transformative projects that shape the future.
Our Client
A leading global marketing and digital transformation organization that brings together creative, media, technology, and business services for major brands worldwide. Its centralized CORE platform provides shared enterprise services, including IT, designed to standardize operations and scale support across the organization.
Job Summary
We are looking for a Technical Support Engineer to join a centralized technology support team, providing technical assistance and troubleshooting across enterprise systems and cloud-based environments. The role will focus on diagnosing and resolving technical issues, supporting users and internal teams, and helping maintain reliable technology operations in a distributed global environment.
Responsibilities
Provide technical support and troubleshooting for enterprise applications, systems, and infrastructure.
Investigate, diagnose, and resolve technical incidents and service requests.
Monitor and troubleshoot cloud-based environments and services.
Support AWS and/or Azure environments as part of day-to-day technical operations.
Collaborate with internal technology teams to troubleshoot and resolve complex issues.
Escalate incidents when necessary and follow issues through to resolution.
Document troubleshooting steps, solutions, and technical procedures.
Identify recurring issues and contribute to improvements in support processes and system reliability.
Communicate technical issues and solutions clearly to both technical and non-technical stakeholders.
Follow established support, security, and operational procedures.
Qualifications and Job Requirements
To be based in LATAM.
Professional senior experience in technical support, IT support, systems administration, cloud support, or a related technical role.
Strong troubleshooting and problem-solving skills.
Hands-on experience with at least one major cloud platform, particularly AWS and/or Azure .
Requirements
- ·To be based in LATAM.
- ·Professional senior experience in technical support, IT support, systems administration, cloud support, or a related technical role.
- ·Strong troubleshooting and problem-solving skills.
- ·Hands-on experience with at least one major cloud platform, particularly AWS and/or Azure .
- ·Understanding of cloud infrastructure and common enterprise IT environments.
Benefits
- ·100% Remote Work: Enjoy the freedom to work from the location that helps you thrive. All it takes is a laptop and a reliable internet connection.
- ·Highly Competitive USD Pay: Earn an excellent, market-leading compensation in USD, that goes beyond typical market offerings.
- ·Paid Time Off: We value your well-being. Our paid time off policies ensure you have the chance to unwind and recharge when needed.
- ·Work with Autonomy: Enjoy the freedom to manage your time as long as the work gets done. Focus on results, not the clock.
- ·Work with Top American Companies: Grow your expertise working on innovative, high-impact projects with Industry-Leading U.S. Companies.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Truelogic, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.