Trading 212
Transfers Customer Experience Specialist
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · Sofia
Employer listed it 5 months ago · Added yesterday
Been open since 5 months ago. Long-running listings are sometimes left up after the role is filled.
Salary
Not stated
Location
Hybrid · Sofia
Timezone
Not stated
Contract
Full-time
Experience
Mid
Category
Customer Support
This employer didn't state pay. Jobs like this usually pay around $90k–$145k a year, a typical range taken from 290 mid-level customer support roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around Sofia, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "Sofia, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Our mission is to enable everyone to build wealth
We reinvent how trading and investing work by creating exceptional products people love.
Fostering a culture of excellence and high velocity is the key to our success. Тoday, we serve over 6 million clients, with more than €50 billion in assets under management - a testament to the scale and trust we’ve built in just a few years.
The role
We’re looking for a motivated Transfers Customer Experience Specialist to join our Transfers Customer Care team. This is a specialised support role focused on portfolio transfers, working closely with Transfer Operations on more complex and sensitive cases. You’ll support clients throughout the transfer journey - answering their questions, explaining requirements and timelines, and coordinating internally to ensure their investments are moved smoothly between providers.
What you’ll do
Handle client enquiries specifically related to portfolio transfers via chat and email.
Guide clients through the end-to-end transfer process, explaining requirements clearly and setting the right expectations.
Investigate and resolve issues related to portfolio transfers, ensuring accurate and timely execution.
Coordinate with internal teams, especially Transfer Operations, to secure smooth processing of transfer requests.
Proactively monitor pending cases, follow up where needed and provide clear, timely updates to clients.
Channel client feedback into concrete suggestions to improve our processes, tools and client experience.
Act as a trusted point of contact for clients on transfer-related matters, delivering a “premium” support experience.
What you need to have
Proficiency in English (C1 or above), with strong written and verbal communication skills.
Strong attention to detail and problem-solving skills.
A customer-oriented approach with a focus on precision and accuracy.
Good time-management and multitasking abilities.
A proactive, people-oriented attitude and the ability to work both independently and as part of a team.
Willingness to learn and develop deep expertise in portfolio transfers.
Adaptiveness to a rapidly changing environment.
Experience (1+ year) in a customer support role, preferably in tech, fintech or performance-driven teams, is a strong advantage.
Nice to have
Previous experience in customer service or operations.
Requirements
- ·A customer-oriented approach with a focus on precision and accuracy.
- ·Good time-management and multitasking abilities.
- ·A proactive, people-oriented attitude and the ability to work both independently and as part of a team.
- ·Willingness to learn and develop deep expertise in portfolio transfers.
- ·Adaptiveness to a rapidly changing environment.
Benefits
- ·Comprehensive training programme focused on portfolio transfers and related processes.
- ·Opportunities to upskill and grow your career, including potential progression within Transfers and other teams.
- ·Full appreciation of your talent and specialised knowledge – your work has direct impact on our clients’ experience.
- ·Generous remuneration package.
- ·Excellent social benefits, including 25 days paid annual leave, a sports card and private health insurance.
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Trading 212, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open customer support roles with comparable remote rules.
Free to apply, no account needed.
Typically $90k to $145k per year · You'll be taken to the employer's careers page.