Tonal
Staff Solutions Architect, Business Systems
Remote role where the employee must remain based in a particular country.
Canada only
Employer listed it 8 days ago · Added yesterday
First listed 8 days ago and still open.
Salary
$160,000 to $200,000
Location
Canada only
Timezone
Not stated
Contract
Full-time
Experience
Lead
Category
Sales
Published by the employer
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Canada. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Toronto, ON, Remote"
What Nomaders makes of it
- Residency required in Canada
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Overview
The Staff Solutions Architect owns end-to-end solutioning for initiatives across Tonal's Business Systems ecosystem - NetSuite, Salesforce, our iPaaS/integration layer, and the connected applications that run our commerce, finance, fulfillment, and service processes.
You are accountable for the full development lifecycle of the initiatives you lead, from understanding the business problem, designing the future process and the system solution, leading the technical design, defining and executing the test approach, and seeing the change through to delivery and adoption.
Tonal's business model spans connected hardware and recurring membership revenue delivered across multiple go-to-market channels. Accordingly, the solutions you design will touch the full commercial and operational value chain - lead-to-quote, order management, fulfillment and forward logistics, customer support, and reverse logistics - as well as the financial processes those flows ultimately feed. Breadth of perspective across that ecosystem is as important to success in this role as depth of expertise in any individual module.
What You Will Do
1. Requirements & Process Design
Partner with stakeholders across Sales, Care, Operations, and Finance to define systems strategy, gather and document business requirements, converting ambiguous requests into clear initiatives statements and scoped solutions.
Analyze current-state processes and pain points; design future-state processes that improve outcomes rather than automating existing inefficiencies.
Facilitate design workshops and drive alignment across functions with competing priorities.
2. Solution & Technical Design
Own system solution design across NetSuite, Salesforce, and integrated applications, making explicit build/configure/buy and native/custom trade-offs.
Assist our technical leads in authoring and review of technical design documents, data models, and integration patterns; help set direction for developers and external implementation partners.
Work with technical leads to design integrations with the team's iPaaS platform and custom solutions, defining data schemas, error handling, reprocessing, and reconciliation approaches.
Contribute to enterprise architecture decisions and influence the Business Systems roadmap.
3. Testing & Delivery
Develop test strategy and test cases (functional, integration, regression, UAT) tied back to documented requirements.
Execute and coordinate testing, including stakeholder UAT, and drive defects to resolution.
Own the solution through cutover, hypercare, and handoff to support - delivery means adopted and working, not deployed.
Troubleshoot process, application, and functional issues and manage them to root cause.
4. Practices & Enablement
Establish and uphold solution design standards, documentation expectations, and SDLC discipline within the team.
Apply sound system governance practice - change management, environment and release management, access controls, segregation of duties, and audit trails.
Develop and deliver end-user training and enablement for the systems and processes you deliver.
Mentor analysts, developers, and administrators on solution design, process knowledge, and technical craft.
Requirements
- ·Analyze current-state processes and pain points; design future-state processes that improve outcomes rather than automating existing inefficiencies.
- ·Facilitate design workshops and drive alignment across functions with competing priorities.
- ·2. Solution & Technical Design
- ·Own system solution design across NetSuite, Salesforce, and integrated applications, making explicit build/configure/buy and native/custom trade-offs.
- ·Assist our technical leads in authoring and review of technical design documents, data models, and integration patterns; help set direction for developers and external implementation partners.
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at Tonal, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 1d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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