Teya
Internal Operations Junior Associate
Part remote, part office, you need to live within commuting distance of a named location.
Hybrid · London
Employer listed it 14h ago · Found 7h ago
First listed today.
Salary
Not stated
Location
Hybrid · London
Timezone
Not stated
Contract
Full-time
Experience
Entry
Category
Product
This employer didn't state pay. Jobs like this usually pay around $165k–$245k a year, a typical range taken from 484 product roles on Nomaders that do state pay. It's a guide, not an offer.
Remote flexibility
Hybrid
This role is only partly remote, the employer expects time in the office around London, Porto, Hybrid, so you need to live within commuting distance.
What the employer says
- Source listing states candidate location: "London, Porto, Hybrid"
- Listing mentions "Hybrid"
What Nomaders makes of it
- Not suitable if you plan to move between countries
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Hello. We’re Teya.
Teya was founded on a simple belief: local businesses deserve better.
They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business.
Teya exists to change that.
We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work.
We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand.
If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you
Your Mission
The Internal Operations Junior Associate will act as the link between frontline teams (Customer Support, Sales, and ISA Support) and Product/Engineering, ensuring that recurring pain points from internal platforms and processes are clearly identified, categorised, and resolved efficiently. This role places particular emphasis on understanding operational issues, improving processes and helping the company respond better to merchant and frontline needs by diagnosing and resolving problems that would best meet frontline needs. Over time, this role will involve designing scalable systems and automations that reduce manual analysis, strengthen feedback loops across product verticals and improve user experiences when interacting with our platforms.
Must-haves
Hands-on experience in operations : Such as Customer Support, Sales Support, or Logistics. Applicants from other functions in Teya are welcome too.
Strong ownership and follow-through: Takes initiative to see issues from identification to resolution.
Clear and structured communication: Ability to understand, summarise and communicate pain points effectively to teams of different verticals
Comfort working with ticketing systems and structured workflows.
Analytical ability: Ability to identify patterns in tickets, complaints, or agent feedback and summarise them succinctly.
Process-oriented mindset: Capable of documenting, building and improving workflows to make them more structured and efficient.
Tech-Savviness: Comfort with utilising different technology platforms and reading technical logs from these platforms
Collaborative and proactive attitude: Enjoys problem-solving across different teams (Engineering, Product, Sales, Support).
Nice to haves
Exposure to data analysis or visualization tools (e.g., Looker, Tableau, or basic SQL/Sheets automation).
Experience or interest in building automation or workflows (Workato, Jira board automations).
Ability to translate operational issues into product opportunities or insights.
Curiosity and interest in Product Operations as a discipline - potential to grow into a more senior role in Product Ops or Program Management.
Selling points
Requirements
The employer hasn't listed requirements separately, they're described in the role summary above and on the original listing.
Benefits
- ·We trust you, so we offer flexible working hours, as long it suits both you and your team;
- ·Physical and mental health support through our partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps;
- ·Our company offers extended and improved maternity and paternity leave choices, giving employees more flexibility and support;
- ·Cycle-to-Work Scheme;
- ·Health and Life Insurance;
How to apply
- 1Check the flexibility label above, hybrid, matches where you plan to live and work.
- 2Tailor your CV to the role at Teya, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 8h ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
Similar roles
Other open product roles with comparable remote rules.
Free to apply, no account needed.
Typically $165k–$245k · You'll be taken to the employer's careers page.