TELUS Digital
Senior Strategy Manager (CXAI)
Remote role where the employee must remain based in a particular country.
Canada only
Employer listed it 2 weeks ago · Added 5 days ago
Been open since 2 weeks ago, still being checked, but it has been live a while.
Salary
$112,000 to $140,000
Location
Canada only
Timezone
Not stated
Contract
Full-time
Experience
Senior
Category
Operations
Published by the employer
Remote flexibility
Work from home
This is a remote role, but the employee must be based in Canada. It is work from home rather than work from anywhere.
What the employer says
- Source listing states candidate location: "Toronto, ON, Remote"
What Nomaders makes of it
- Residency required in Canada
- Payroll and tax are likely handled in that country only
The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.
About the role
Who We Are
Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS , one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location & Flexibility
This role will operate remotely in the Canada or in our Toronto, Ontario office. This position must be able to work 9 AM - 5 PM ET.
The Opportunity
We're building a centralized Product Management Office (PMO) within TELUS Digital's CXAI Transformation & Product Strategy team. The Senior CX Strategy Manager will be a founding force in this function, owning end-to-end activation of new partnerships and internal tools, from evaluation through go-to-market and into a steady state. This is a highly cross-functional, senior-facing role that requires the ability to align diverse stakeholders, run structured programs, and drive commercial outcomes within a large enterprise.
Responsibilities
Lead end-to-end activation of new vendor partnerships and internal tools — from scoping and evaluation through GTM and post-launch
Own the product strategy roadmap (6/12/18/24-month horizon) developed in collaboration with BD, commercial, GTM, ops, and product marketing teams
Lead SLT-level updates and cross-functional working sessions; bring structure, visibility, and momentum to complex programs
Partner with product marketing to develop sales collateral, enablement materials, and external-facing content
Work with commercial and finance teams to ensure commission structures, pricing logic, and revenue recognition are set up correctly for new products
Collaborate with operations teams to validate use cases, surface requirements, and ensure new products address real frontline needs
Identify and secure a CX account for pilot; define pilot scope, success metrics, and exit criteria
Build and maintain a product catalog and toolkit (playbooks, one-pagers, onboarding guides) to enable internal teams
Establish and manage the PMO intake and governance process for new product and partnership requests across business units
Mentor and coach the PM on the team; model best practices in product thinking, stakeholder management, and structured delivery
Qualifications
8 - 12 years of experience in product management, program management, or a closely related discipline within large enterprise environments
Demonstrated experience leading centralized PMO or product operations functions — managing intake, governance, and cross-functional delivery
Track record of activating partnerships or launching products end-to-end in a complex stakeholder environment
Requirements
- ·8 - 12 years of experience in product management, program management, or a closely related discipline within large enterprise environments
- ·Demonstrated experience leading centralized PMO or product operations functions — managing intake, governance, and cross-functional delivery
- ·Track record of activating partnerships or launching products end-to-end in a complex stakeholder environment
- ·Strong executive presence; comfortable presenting to and aligning SLT, commercial, and operations leadership
- ·Experience working across GTM, commercial, marketing, and ops functions to drive product activation outcomes
Benefits
No benefits package published with this listing. Ask about it at first interview.
How to apply
- 1Check the flexibility label above, work from home, matches where you plan to live and work.
- 2Tailor your CV to the role at TELUS Digital, mentioning your remote working experience.
- 3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.
Found 5d ago. Last checked 23 Sept. Always confirm the details on the original posting, salary and location can change after publication.
Listing sourced from Company boards.
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