TELUS Digital

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Google UJET Expert (Contract)

Work from home

Remote role where the employee must remain based in a particular country.

Listed for Canada

From the employer's advert: Flexible, contract-based remote work from anywhere in Canada

Employer listed it 5 weeks ago · Added 5 weeks ago

Been open since 5 weeks ago, still being checked, but it has been live a while.

Salary

$90 to $110 per hour

Location

Listed for Canada

Timezone

Not stated

Contract

Experience

Mid

What the advert says

Quoted word for word from the employer's advert. Where it says nothing, we say so.

Working hours: Not mentioned in the advert
Where you can work from: Flexible, contract-based remote work from anywhere in Canada
Contract: Not mentioned in the advert
Experience asked for: Not mentioned in the advert
Pay: Not mentioned in the advert

Remote flexibility

Work from home

This is a remote role, but the employee must be based in Canada. It is work from home rather than work from anywhere.

What the employer says

Source listing states candidate location: "Remote, Ontario, Remote"

What Nomaders makes of it

Residency required in Canada
Payroll and tax are likely handled in that country only

The quotes above are the employer's own words; the reading is ours. Always check the original listing and employment terms before working from another country.

Before you apply

Questions worth asking: Nomaders interpretation

The advert does not say whether this is employment or a contractor arrangement. Ask, as it affects tax and benefits.

Produced automatically from this advert's text; not reviewed by a person. The employer's own page is the final word.

About the role

About the Role: TELUS Digital is seeking a Google UJET Expert to support our client-focused contact center initiatives. In this remote, contract-based position, you will leverage your expertise in the Google UJET CCAIP platform to perform root cause analysis, resolve technical issues, and optimize platform configurations. You will work independently as a technical leader while collaborating virtually with cross-functional teams to enhance customer experience operations, streamline integrations, and provide detailed documentation and support.

Scope of Work & Key Responsibilities:

Perform root cause analysis and troubleshoot technical issues in the Google UJET CCAIP platform, providing and executing effective remediation via configuration changes.

Configure, maintain, and optimize key platform components including Routing & Queues (conversation profiles, handoff variables, timeouts, capacity, deflection, agent creation, error handling).

Oversee callback configuration (queue prioritization, trigger logic, expiration timers) and ensure efficient handling of customer interactions.

Lead agent setup, troubleshoot workstation/network issues, and manage carrier/uplink configurations (BYOC vs. UJET), with a strong focus on cross-region routing and latency.

Integrate and optimize Dialogflow ES & CX with CCAIP, overseeing conversation design, intent mapping, and virtual agent deployments.

Conduct log, trace, and call ID analysis across telephony, routing, and infrastructure to identify, isolate, and resolve technical root causes.

Collaborate with subject matter experts and stakeholders to align platform functionality with operational needs.

Develop and maintain up-to-date documentation and knowledge base articles related to UJET usage, troubleshooting, and best practices.

Support end users and internal teams with training on platform features and new configurations.

Analyze performance metrics and user feedback to drive continuous improvement initiatives.

Qualifications & Experience:

Proven expertise with Google UJET CCAIP platform in a support, configuration, or technical operations role

Advanced troubleshooting and root cause analysis skills in modern contact center environments

Experience with routing logic, queue management, callback configuration, and telephony/network troubleshooting

Hands-on experience with Dialogflow (ES & CX) integration and virtual agent deployments

Strong understanding of cloud carrier/uplink scenarios and regional routing/latency optimization

Experience supporting remote technical initiatives and collaborating virtually

Excellent problem-solving, communication, and documentation skills

Ability to work independently within strict confidentiality requirements

Schedule flexibility to support Eastern Time (ET) hours

Strong self-review, quality assurance, and critical thinking in analyzing and resolving technical issues

Why Join Us?

Requirements

·Proven expertise with Google UJET CCAIP platform in a support, configuration, or technical operations role
·Advanced troubleshooting and root cause analysis skills in modern contact center environments
·Experience with routing logic, queue management, callback configuration, and telephony/network troubleshooting
·Hands-on experience with Dialogflow (ES & CX) integration and virtual agent deployments
·Strong understanding of cloud carrier/uplink scenarios and regional routing/latency optimization

Benefits

No benefits package published with this listing. Ask about it at first interview.

How to apply

1Check the flexibility label above, work from home, matches where you plan to live and work.
2Tailor your CV to the role at TELUS Digital, mentioning your remote working experience.
3Apply directly on the employer's careers page using the button below. Nomaders never handles your application.

Found 1mo ago. Last checked today. Always confirm the details on the original posting, salary and location can change after publication.

Listing sourced from Company boards.

$90 to $110 per hour · You'll be taken to the employer's careers page.